Position Title: Food Services – Food Poverty Case Worker

The Employer:

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence. Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Nature & Scope:

The Crosscare Food Services – Case Worker will be responsible for supporting people to address the routes that brought them into food poverty.

Location: Dublin

Work Schedule: 35h per week, over 5 days (Monday – Friday)

Contract: 12 month fixed term contract

Salary: €32,541 - €45,795 DOE

Reporting to: Manager, Crosscare

The Role

• Managing referrals into Crosscare Food Services and identifying the optimum way to support each person/family
• Engaging directly with service users to address presenting problems (debt, addiction, social welfare, employment, housing issues, etc.), advocating as appropriate and making referrals to relevant supports and services
• Engaging with and building professional trusting relationships with service users, treating them with dignity and respect and working within the values of Crosscare

Data collection and Social policy work:

• Developing and maintaining a basic data collection system for this work
• Monitoring and tracking service users’ trends and issues to contribute to Crosscare social policy work

Working in collaboration:

• Working with colleagues in Crosscare Food Services and other Crosscare projects to optimise outcomes for service users in the most efficient way possible
• Working with relevant external partners - building referral pathways as relevant
• Reviewing the project as appropriate and advising on future developments
• Networking and briefing people on the services

Organisational:

• Working as part of Crosscare engaging in team meetings, supervision, reviews and planning sessions
• Maintaining Crosscare confidentiality at all times and adhering to data protection legislation requirements and policies and procedures
• Promoting positive working relationships with other Crosscare services and external organisations

Essential Requirements:

• Fluent English and high level literacy skills
• Minimum of one years’ experience of information provision/key working/case working on a one-to-one basis and advocacy work on behalf of service users
• Proven ability to manage a large case load and to manage cases until the original problem is resolved
• A knowledge of Irish social protection system and other relevant statutory and voluntary social services
• A demonstrated capacity to learn and apply new knowledge
• Demonstrated commitment to social justice
• Degree / post-graduate qualification in social sciences or equivalent experience

Personal Skills/Attributes:

• Excellent communication and interpersonal skills
• Motivation and ability to work on own initiative
• Organisational skills
• IT Skills (MS Office essential, experience in database use desirable)

Other:

• Full clean drivers licence and own transport

Personal skills/Attribute

• Communication skills
• Teamwork
• Creativity and innovation
• Flexibility and adaptability
• Excellent organisational, time management and record keeping skills
• Excellent report writing skills
• Facilitation and group work skills
• Empathy and understanding
• Negotiation skills.

Benefits:

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process: 

To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is August 25th 2025

Garda Vetting will apply to this role

Crosscare is committed to being an inclusive employer and actively encourage applications from diverse backgrounds. We strive to achieve a positive working environment for our people, enabling us to create a comfortable working environment whilst allowing you to build your career without sacrificing your personal priorities.

If you have a disability and require accommodations to be made during or after the recruitment process, please let us know and we would be happy to accommodate you

By submitting your application you agree with Crosscare Privacy Policy

Apply Now