Position Title: Information & Advocacy Worker 
AMIF CHINESE LANGUAGE PROJECT WORKER

The Employer:

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence.
Crosscare exists to support individual and families when they face difficult challenges in life and when they find it hard to get the help they need. Crosscare focuses on helping people when they need it most or when they can’t find support anywhere else.

Location: Crosscare Migrant Project, 2 St Mary’s Place North, Dublin 7.

Work Schedule: Full-time hybrid role. Consideration will be given to experienced candidates who would prefer 4 days per week (pro rata). Monday to Friday, 9 – 5pm. Anticipated 50-60% of working week required in-person in our offices. Very occasional evening work. Some flexibility around start and finish times.

Contract: 1-year fixed term to September 2026

Salary: €42,823 (Point 8 on our salary scale)

Reporting to: Project Manager

The Role: 

The Chinese-language Project Worker will be responsible for delivering on Crosscare Migrant Project’s AMIF (Asylum, Migration & Integration fund) activities, specifically in relation to non-EU migrants living in Ireland with a special focus on Chinese-speaking migrants. The project worker will provide a direct service through Chinese; develop information resources in Chinese (Mandarin) to address multiple areas of services and supports, including social protection, health, immigration and integration; and will also develop online tools and routes to disseminate information to the Chinese-speaking community in Ireland. Working in a small team, the successful applicant will take full responsibility for their individual case load, with regular case meetings and on-site training and support. The role is based in our Dublin city centre office.

General Responsibilities:

Direct case work with clients

• Providing information to and advocating on behalf of migrants on issues relating to the immigration and associated systems for non-EU migrants
• Preparing written submissions with or on behalf of clients to statutory services
• Collaborating with other Crosscare and external projects on multi-issue cases
• Ensuring all clients are treated with dignity, respect and in a professional manner

Project-specific work

• Website content management & updating
• Developing information materials
• Providing training on migrants rights, as required
• Contributing to policy & research work, as required

Organisational

• Working as part of a team, engaging in team meetings, supervision, review and planning sessions
• Promoting positive working relationships with external organisations
• Maintaining Crosscare confidentiality at all times, following policies and procedures, and data protection legislation

Administration

• Database and hard-copy case management
• Keeping up-to-date with immigration case law and policies

Applicant must have full eligibility to work in Ireland, and must be resident in Ireland while holding the position

Essential Requirements:

• Fluent in English and Chinese (Mandarin) – with excellent verbal and written skills
• Experience of information provision on a one-to-one basis
• Experience of advocacy work on behalf of clients
• In-depth knowledge of the immigration system (for example, citizenship applications, EU Treaty Rights, status issues, ISD & GNIB)
• Working knowledge of the social welfare, housing, health and employment systems
• High level of competence in developing digital routes for information and support to migrant communities (including online forums, app development and website-based information)
• Experience working with people from different cultures
• Degree / post-graduate qualification in social sciences or equivalent
• Ability to manage and prioritise a busy and varied caseload independently
• Applicant must have full eligibility to work in Ireland, and must be resident in Ireland while holding the position

Other:

• Website content development
• Online and digital information provision
• Writing, researching and editing skills

Personal attributes:

• Excellent communication and interpersonal skills
• Motivation and ability to work on own initiative
• Organisational skills
• IT Skills (MS Office & database experience essential)
• Commitment to social justice and a human rights-based approach

Benefits:

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Crosscare is registered with the Charities Regulator (RCN: 20169084) and the Revenue Commissioners (CHY-6262) Crosscare is the Social Care Agency of the Archdiocese of Dublin.

Detailed information on all aspects of our work is available at www.crosscare.ie

Application Process: 

To apply, please upload a comprehensive CV and letter of application (one document) detailing your suitability for the role to the link provided.

Closing date for applications is 4pm on September 10th 2025

Apply Now

Crosscare is an equal opportunities employer
Garda Vetting will apply to this role
 
This project is co-financed by the European Commission Asylum, Migration & Integration Fund 2021-2028 and is supported by the Government of Ireland