Job Title: Family Support Worker

Location: Boyces Street, Cork City

Reports to: Family Service Manager

Hours: 28 hours per week. Some out of hours work may be required.

Fixed Term: 12 Month Fixed Term Contract

Salary: €30,000

Purpose: To provide evidence-based family support services to parents, who are impacted by substance use.
This post also requires an administrative role for the family service.

Contact Email: Dylan.Murphy@coolminetc.ie

Application Ref. HR/CRK/SDL/FSW/0825

Coolmine is a leading drug and alcohol treatment centre providing community, day and residential services to men and women with problematic substance use and their families in Ireland established since 1973. Coolmine Therapeutic Community believes that everyone should have the opportunity to overcome addiction and lead a fulfilled and productive life.

Role Responsibilities: (Include, but not limited to):

• Encourage families to focus on their own wellness.
• Assist family members to identify their needs strengths, personal interests, and goals.
• Signpost families to appropriate local support services and information services in the community, as needed.
• Deliver the evidence-based Parenting Under Pressure (PUP) and/or 5-step practice model on a one to one bases and /or other evidence based supports to family members.
• Liaise and co-operate with colleagues and wider support services in the community.
• Participate in monthly supervision sessions and weekly MDT meetings with play/art and Pup therapists.
• Build supportive and respectful relationships with family members.
• Participate in relevant training, as necessary
• Identify and complete relevant funding applications
• Complete administrative tasks as the administrator for the service. This would include managing the waiting list, intake of referrals, phonecalls, emails and other administrative day to day tasks.
• Undertake any other duties as may be reasonably assigned by the service manager.
• To work within the policies of Coolmine Therapeutic Community in order to ensure that a consistent delivery of service, quality standards and best practice are adhered to at all times

Administration skills

• Manage the waiting list and intake of referrals for the service.
• Answer phonecalls for the service as well as emails.
• Effectively case manage therapeutic family support care plans.
• Complete any administrative tasks delegated by the team.
• Engage in record keeping, case notes and HRB’s for the families being worked with.
• Administer the day-to-day aspects of the service and facilities.
• Demonstrate the ability to work to tight deadlines and operate effectively with competing priorities.
• Demonstrate a person-centred focus when supporting family members.
• Provide reports and statistics as requested.
• Participate in ongoing evaluation and other initiatives to improve the quality of the service.
• Demonstrate the ability to interact in a professional manner with key stakeholders.

Person Specification:

Eligibility to Work (Essential)

• Must have a valid Irish Work Permit for the EU and Ireland.

Education (Essential)

• Minimum of NFQ Level 7 Accredited Undergraduate Diploma in addiction/social studies or related field.
• Experience working within the drug and alcohol or Family support sector
• Competent in Microsoft office- (particularly word, PowerPoint and excel), Canva and emails.
• Two years’ experience working within the drug and alcohol field and/or families
• Experience in delivering evidence based programme.
• Familiar with Community, mental health and family support Services

Experience (Desirable)

• Can understand the dynamics and interface between the individual and the community.
• Familiar with various evidence-based models of rehabilitation, counselling, and recovery approaches.
• Experience of the implementation and evaluation of care planning/case management
• Experience of group facilitation.
• Has experience and understands the importance and implications of working as part of a team.
• Has experience of interagency working within support services and as part of MDT team.
• Proficient in Microsoft office and administrative duties.

Knowledge & Skills

• Flexible in meeting the needs of the parents they are working with.
• Must demonstrate a knowledge and understanding of addiction and recovery and the needs of families.
• Have a “can do” attitude and a positive solution focused approach to conflict resolution.
• Has excellent communication, interpersonal and listening skills and is highly motivated.
• Excellent communication and listening skills.

Competences Required

• Strong interpersonal skills
• Clear written and verbal communication skills
• Strong Leadership Skills
• Skills to motivate and develop staff to deliver quality service.
• Capacity to work effectively under pressure.
• Committed to meeting the needs of excluded and marginalised people.
• Ability to manage change and be responsive to evolving organisational change.
• Solution focused.

Application Process:

Interested candidates who meet the Person Specification requirements should send their CV & cover letter to Dylan Murphy, HR Coordinator on Dylan.Murphy@coolminetc.ie

Please quote the application reference number HR/CRK/SDL/FSW/0825

The closing date for applications is Thursday the 4th of September 2025.

Coolmine Therapeutic Community is an equal opportunities employer.

Please find our Candidate Privacy Notice - https://www.coolmine.ie/candidate-privacy-notice/