Advocacy Team Leads x 3

Full Time Permanent

The Patient Advocacy Service is seeking to recruit Advocacy Team Leads X 3 (three) for full time permanent positions. We are interested in hearing from candidates from all counties in Ireland. The Patient Advocacy Service is a National Service, with a National Office based in Dublin City Centre and additional office hubs in Galway and Cork.  Further office hubs will be developed as the service expands, e.g., Donegal.

The Patient Advocacy Service provides a free, independent, and confidential service to support users of public acute hospitals and nursing homes making or intending to make a formal complaint through the relevant complaints process. We also support users in the aftermath of a patient safety incident.

The service is person-centred, accountable, accessible, impartial, and independent of service providers, families, and other supports.

Salary: €51,590 to €57,376

(It is anticipated that new entrants to the Patient Advocacy Service will be appointed on the 1st point of the scale however, incremental credit, should it be awarded, will be based on previous relevant experience as set out in the application form).

Location:

The successful candidate may elect to be based at one of our current locations: Dublin, Galway and Cork and will be required to attend that office base one to two days per week in line with our organisational Blended Working Model which is being trialled at present. This will be subject to review based on the operational needs of the organisation and the outcome of the trial of blended work. Where the successful candidate does not have an appropriate space to work from home other local arrangements can/will be explored.

We will be developing other office hubs in line with service expansion, e.g., Donegal/Sligo, Midlands.  
The successful candidate will be required to attend the Patient Advocacy Service National Office for two days per week for an initial six-week period.

Hours: The position is full time, 35 hours per week and may involve working some unsocial hours.

The position entails some travel: access to use of a car, a current full driver’s licence, valid car insurance and a valid NCT certificate are essential requirements for the post. You will be asked to provide employer indemnity by way of a Letter of Indemnity from your motor insurance company.  

The Advocacy Team Lead will be asked to obtain Garda Clearance before they commence work with the Patient Advocacy Service.

A national panel may be formed of qualified candidates from which Team Lead posts arising within the next 12 months will be filled, should vacancies arise in this period.

Application Procedure

The completed application form should be emailed (as an attachment) to recruitment@patientadvocacyservice.ie (stating ‘ATL25’ in the subject line)

A relevant application form can be accessed at the following link: www.patientadvocacyservice.ie/about-us/careers/

Shortlisting may apply. Canvassing will disqualify. Applications must be typed. CVs, late or incomplete applications will not be accepted.

CLOSING DATE FOR RECEIPT OF APPLICATION: Thursday 24th July at 2pm.

The Patient Advocacy Service is an equal opportunity employer

The Patient Advocacy Service is funded by the Department of Health