Case Manager, High Support Housing

Location: Dublin
Contract: Full Time, 2 Year Fixed-Term Contract

Purpose of this role: to work as part of the core DOSH (Dublin Off- Site Housing) team supporting households with complex needs, with a focus on individuals who have experienced long-term homelessness.

• Community-based role: Work offsite in the community, providing direct support through home visits.
• Independent working: high level of autonomy.
• Team support: Weekly team meetings and ongoing supervision to support your professional development.
• Internal training: including Housing First, Therapeutic Crisis Intervention (TCI), and addiction support.
• Collaborative environment: Work with multi-disciplinary professionals committed to holistic, person-centred care.

What you will do:

• Deliver services in line with Focus Ireland’s standards of best practice.
• Operate within the objectives and policies of the Dublin Offsite Housing team.
• Collaborate seamlessly with the Focus Housing Association property management team.
• Provide a safe, welcoming environment for customers, offering the provision of basic physical care and support while respecting their individual choice and autonomy.
• Build trusting relationships with individuals who are street homeless or in temporary accommodation, supporting their transition to a more stable lifestyle.
• Manage a caseload of 10–12 customers, conducting assessments, referrals, and support planning as the lead agent using the Care and Case Management system and other relevant tools.
• Support clients in accessing housing, welfare rights, entitlements, and move-on accommodation.
• Assist customers in creating and sustaining a home, primarily through face-to-face, in-home support aligned with tenancy settlement indicators.
• Accompany customers to appointments (e.g., doctors, counsellors, court).
• Collaborate within a multi-disciplinary team, coordinating wraparound supports with internal and external agencies.
• Support customers in developing homemaking skills and maintaining positive relationships with their housing officer, with a focus on rent payment, home management, repairs, and neighbourliness.
• Help customers integrate into their local community and access clinical, medical, and other support services.
• Encourage life skill development and support access to education, training, and employment opportunities.
• Maintain accurate casework records, daily logs, and assessments using Focus Ireland’s database and PASS.
• Attend internal and external meetings, handovers, and training sessions as required.
• Participate in regular supervision with your assigned supervisor.
• Supervise students or volunteers as requested.
• Implement existing policies and contribute to the development of new ones.
• Undertake other duties as reasonably assigned by the Service Manager or Team Leader.
• Remain vigilant to health, safety, and welfare risks in the workplace and report concerns appropriately.

What you will need:

• Degree-level qualification in social care, youth work, or a related discipline.
• Experience working with individuals who are or have been homeless.
• Experience supporting individuals with dual diagnoses.
• Strong team collaboration skills.
• Proficient report writing and IT skills.
• Experience liaising with external agencies.
• Excellent communication skills.
• Understanding of homelessness and related issues.
• Ability to plan and implement support programmes.
• Flexibility in approach.
• Full driver’s license (desirable).

Apply now

Focus Ireland is an equal opportunities employer.