Housing Services Coordinator – Permanent Contract

We have been providing services to people experiencing homelessness and who are at risk of homelessness throughout the South East Region since 2004.

Our mission is to help people find a home and to support people to keep their home.

The Community works to a set of six core values: Community, Diversity, Social Justice, Voluntarism, Commitment to Care and Inclusion.

South East Simon Community are currently seeking applications for Housing Services Coordinator post:

We are currently looking for a Housing Services Coordinator to join our team and we are looking for confident, patient and flexible individuals with experience in managing properties. We invite you to talk to us if you are interested in working with us. If you are the right person for the role, we will work together to agree the best working arrangements for all parties.

Purpose of the post: 

To work in the Property Department, and Tenancy Management Team, coordinating all property management and tenancy management services in the South East region. To be successful in this role you will need experience of Property Management and Tenancy Management. It would be advantageous to also have experience of working with vulnerable people, and/or dispute resolution. You will represent South East Simon Community’s property team to coordinate and deliver all aspects of effective Property and Tenancy management. You will be responsible for ensuring that you / the team effectively and efficiently resolve all property and tenancy related queries. You will provide expert property and tenancy related advice, decision making, direction, administration, reports. You will ensure that practice complies with policies, procedures, aims and values of the Community. It is therefore critical that you have:

• Relevant experience in Property Management, and Tenancy Management including resolving breaches of tenancy
• Working knowledge of all relevant GDPR, RTB, AHBRA and H&S regulations and legislation
• Strong organisational and time management skills
• Good communication skills and customer care for team mates, stakeholders and tenants alike.

Some of the key duties of the roles include:

• Work closely with maintenance to prepare properties for new tenants promptly.
• Coordinate property viewings and lettings, including repairs and ordering fixtures.
• Ensure all tenants have tenancy agreements and register with the Residential Tenancies Board.
• Coordinate the tenant move-in process and notify utilities companies.
• Ensure adherence to tenancy agreements by both landlords and tenants.
• Foster a supportive environment for tenants, ensuring awareness of rights and responsibilities.
• Conduct routine property inspections and manage tenant queries.
• Address tenant breaches of agreement promptly and effectively, adhering to Housing First principles.
• Listen to and respond to complaints promptly, investigating fully and ensuring tenants are aware of appeals processes.
• Resolve complaints from tenants, management companies, and neighbours effectively.
• Issue notices when necessary, ensuring compliance with agreements and regulations.
• Manage tenant move-out process, including agreements and support.
• Work collaboratively with Tenancy Sustainment & Housing First Services to plan for tenancy cessations and new allocations.
• Ensure compliance with statutory bodies such as the Residential Tenancies Board.
• Optimize and protect rent income and rent allowance.
• Maintain accurate records of rent arrangements, collections, and arrears.
• Ensure administrative responsibilities are carried out, including maintaining records and reporting incidents.
• Generate and maintain up-to-date statistics and reports for management.
• Establish and maintain positive relationships with neighbours and property management companies.
• Respond effectively to complaints and ensure tenants understand their obligation to be good neighbours.

For more information, please see Recruitment Pack attached below or available on our website.

The ideal candidate for this post will have:

• At least 3 years post qualification experience working in Property Management within a customer focussed environment
• Relevant experience in Property Management, and Tenancy Management
• Working knowledge of all relevant General Data Protection Regulations (GDPR), Residential Tenancies Board (RTB), Approved Housing Bodies Regulatory Authority (AHBRA) and Health and Safety (H&S) regulations and legislation
• Strong organisational and time management skills, to coordinate team members and tasks, and report on progress
• Good communication skills and customer care for team mates, stakeholders and tenants alike.
• Full Driving Licence and access to own car

To apply for the role:

Please send your completed application form attached below or available on our website www.corksimon.ie/work-with-us or CV along with a cover letter outlining your motivation for applying for the role to recruit@corksimon.ie

For informal discussions about the role please contact Kieran Keohane on 085 8589867 or Melissa Clancy on 087 9573 233.

The closing date for receipt of applications is Wednesday, 1st May 2024 at 5pm.

South East Simon Community is committed to equality of opportunity.