Position Title: Care Support Worker

The Employer:

Crosscare is the social care agency of the Dublin Diocese and is a registered charity.

Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless, Youth, Information and Advocacy Teams support those most in need with Love, Respect and Excellence.

Location: Family Hub, Drumcondra
Work Schedule: 38.5 hours per week, working on a 7 day roster
Contract: Permanent
Salary: €30,279
Reporting to: Manager/Deputy Manager

The Role:

To provide a critical service in 24 hour short term residential services to adult men, women, couples and families experiencing homelessness. Those living with us are placed with the aim of our services assisting them to secure a long term home whilst ensuring all supports and personal attributes required to sustain their home are put in place. We are committed to delivering the highest standard of care possible and working closely with other colleagues in care planning and case management in line with the DRHE Pathways Model.

Our services are challenging environments as we seek to achieve an inclusive approach working with people with complex issues.

This role is completely client focused consistently seeking the best outcome for those we work for.

General Responsibilities:

In-House

• Provide a high quality service and welcome to all residents of the service, and engage with residents.
• Provide support to Social Care Workers in all duties to facilitate the smooth operation of a busy residential facility
• Follow reporting policy & procedures regarding Child Protection concerns
• Support colleagues in all duties including resolving conflict, responding to health issues, premise management, taking referrals and daily operational duties
• To work effectively as part of a team and being open to reasonable requests from Deputy Project Leader or Project Leader/Team leader in order to ensure effective working relationships;
• To work in line with Crosscare’s policies and code of conduct, and the standard operational procedures of the service.
• To ensure all records are maintained accurately;
• Carry out any out of hours admissions following the admissions policy or provide information / access other options for the client. i.e. Pass system;

Fire/Health & Safety

• Assist and/or carry out Fire checks as per Fire policy and procedure of residents & building;
• To observe all Health and Safety policies of the project.

House Keeping

• Ensure that common areas both internal and external are kept clean and tidy, promoting a high quality and clean environment for and with residents;

Maintenance

• Maintenance – address minor maintenance issues as they arise, or report larger maintenance issues to project staff

Supervision/Training

• Participate in regular supervision
• Identify and attend relevant training

Essential Requirements:

• Minimum Level 5 Qualification awarded by the National Qualifications Framework (NQF) QQI in a Social Care area, Addiction, Youth Work and/or Healthcare
  OR
• Internal candidates on the Current Relief Support Worker panel without a Level 5 or a relevant level 5 but with over 1 year’s experience.
• Clear understanding of Child Protection
• IT Literate and good literacy and numeracy skills
• Strong interpersonal, teamwork and communication skills
• Clearly demonstrated client focus
• Ability to work under pressure
• Experience or willingness in working evening/night and/or shift work
• An ability to carry out minor maintenance repairs

Please note applicants must clearly demonstrate the above essential criteria in their application prior to being considered for shortlisting

Job skills/Experience (Desirable):

Work experience and employment in homeless services, addiction services residential services, community and/or the youth work sector.

Benefits:

• Competitive salaries
• Generous annual leave
• Additional leave for long service
• Training and Development Programmes
• Employee Assistance Programme
• Digital Doctor Service
• Competitive pension plan
• Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Application Process: 

Please submit your CV and Cover Letter clearly stating which role you are applying for.

Closing date for applications is: May 2nd 2024

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Crosscare is an equal opportunities employer
Garda Vetting will apply to this role