Volunteer Engagement Officer

About Dublin City Volunteer Centre

Dublin City Volunteer Centre (DCVC) is the ‘one-stop-shop’ for volunteering in the Dublin city area. We are a registered charity in Ireland and a member of Volunteer Ireland and the network of 29 Volunteer Centres nationally.

Our Vision: People in Dublin City are empowered to connect with and contribute to an inclusive, vibrant and sustainable society through volunteering.

We experience high demand for our services, based on a population base of 554,000. We are committed to the delivery of quality services, leadership and good governance.

The Role

Job Title: Volunteer Engagement Officer

Reporting to: Deputy Manager

Location: Unit 4, Whitefriars, Aungier Street, Dublin 2 & remote (blended)

Contract Type: Full-Time Fixed-Term Contract (35 hrs/week for 12 months)

Salary: €33,534 gross per annum

Overview of the role

• The Volunteer Engagement Officer is responsible for working with the current Engagement Team (staff and volunteers) to deliver an accessible and quality-focused volunteer placement service across Dublin City. Provision of general information and support for volunteering as well as a focus on systems (Salesforce) management will be a key part of the role, ensuring service in line with our Quality Standards Framework.

Key areas of work

Engagement

• Facilitate the placement of individuals seeking to volunteer by providing tailored supports including identification of suitable roles and up to date information on the application process. This action may include one-to-one appointments online or in person in addition to email support.
• Actively focus on increasing the placement rate of volunteers throughout Dublin City.
• Utilise salesforce to report on, quality check and analyse placement-related volunteer data, including monitoring compliance dashboards and follow-up surveys.
• Engage in continuous evaluation and improvement of processes in the placement service, along with the Volunteer Engagement & Inclusion Officer.
• Plan, organise and deliver volunteering events, physical or virtual, such as Meet the Organisation, Get Started Volunteering, Volunteer Information Evenings, etc, supporting Inclusion events as needed.
• Plan, organise, and deliver Volunteer and Learn English events, and maintain communications with English schools to promote them; attend activity fairs and other outreach activities at English schools as requested.
• Contribute high quality content for the website and other communications platforms in line with the Communications Plan.
• Assist with the recruitment and day-to-day supervision of the in-house volunteers involved with the Engagement Team.
• Co-ordinate tasks for the in-house Engagement Team volunteers ensuring that registrations, applications and follow-up steps are processed and completed in an accurate and timely fashion according to established procedures.
• Support the Community Volunteers Worker to deliver the CV programme through conducting interviews, sending list emails, setting up volunteer roles and shifts, on site Volunteer Management, etc as required.

General

• Where required, play a support role in the successful delivery of Centre events and campaigns such as volunteer fairs, National Volunteer Week, International Volunteer Day, etc.
• Participate in Volunteer Ireland’s Placement Officers Forum (POF); and other VI/VC network working groups where appropriate.
• Support the management team/board in the continuous quality improvement of the Centre, the Quality Standards Framework, and the National Volunteer Strategy.
• Actively participate in peer learning and development within the Centre.
• Formulate reports/communications, as requested, for the purposes of Board Reports, Press Releases, Funding Proposals, Progress Reports and Communications with Stakeholders including volunteers.
• Represent the Centre in community events and meetings relevant to the Volunteer Sector.

The above Role Profile is not intended to be a comprehensive list of all duties involved and the post holder may be required to perform other duties as appropriate to the post. These would be discussed in detail with your line manager as they arise.

Person Specification:

Essential:

• Commitment to the concept of volunteering and objectives of the post.
• Work or volunteer experience directly or in a related field e.g., community or voluntary sector.
• Excellent communication skills, both written and oral.
• Strong organisational, administrative and IT skills.
• Accurate and methodological approach.
• Ability to adjust and adapt to dynamic work environment.
• Ability to advise, inform, motivate, and support individuals and organisations.
• Ability to work as part of a team and foster culture of collaboration.
• Self-motivated with a friendly and approachable manner.

Desirable:

• A working knowledge of ‘Salesforce’.
• A relevant third level qualification.
• Experience with Volunteer Management.
• Experience with Event Management.

Application Process:

Applications by way of the following form. Can applicants please ensure they provide all relevant information to be considered for the role.

Closing date for applications is Wednesday 24th March at 5pm.