Housing Association for Integrated Living Ltd (HAIL) invites a suitability qualified individual, agency or organisation with focus group facilitation experience to assist HAIL in:

• Providing professional advice, expertise and practical assistance to HAIL in reviewing the scope of work for the facilitation of 4 focus groups.
• Develop and Facilitate Focus Groups for internal stakeholders (ie. Tenants and Staff).
• Issue Report on findings and recommendations falling out of Focus Groups.

Background

HAIL is an Approved Housing Body with over 470 properties mainly in the Greater Dublin area.

HAIL’s purpose is to provide the key to independent living by providing housing and support services to those experiencing significant and enduring mental health difficulties, enabling them to live independently and fully integrated into their communities.

Our Vision is to drive excellence in mental health housing support and be the partner of choice for delivering integrated independent living in communities across Ireland.

Context

HAIL launched their new Strategic Plan in 2024 and are currently aligning all Strategies to underpin HAIL new pillars of People, Excellence, Growth and Partnerships.

To this effect, HAIL are looking to receive tenants and staff perspectives in the following areas:

1. Feedback on HAIL’s current Tenant Engagement Strategy and possible future outputs x 2 (1 x staff/peer volunteers & 1 x tenant).
2. HAIL’s response repair service and any improvements/recommendations.
3. To complete Journey Mapping exercise in the following areas; rent and arrears process, Tenant Experience in HAIL, HAIL’s Tenant Sustainment Service and HAIL’s allocation process.

It is envisaged that a report inclusive of findings and recommendations is then issued to HAIL from each of the above focus groups in order to feed back into key Strategies, Policies and Service Delivery areas.

Please see the tender document attached below for full details.

Closing date for submission of tenders

The closing date for receipt of tenders is 5pm on 24th May 2024. Tenders should be returned to eimear@hail.ie and copied to housingandproperty@hail.ie.