Housing Manager, Property, Dublin

Location: Dublin

Contract: Full-time, Permanent

The Purpose of the job is to act as part of the management team, the role of the Housing Manager is to lead and manage a staff team in the provision of the Housing Management and Maintenance service in your area of responsibility

What you will do:

• Manage the performance of staff by upholding best practice in human resourcing and performance management, and by complying with legal requirements in relation to employment/recruitment, supervision, health and safety and welfare, trainingand development
• Achieve strategic goals through ownership and leadership of the team, including ongoing exploration of opportunities to add value to job accomplishments.
• Ensure high levels of efficiency of staff through ongoing training, instruction, supervision and leadership.To effectively maintain, develop and staff performance, morale, and motivation
• Plan weekly/daily staff schedules and assignments.
• Coordinate maintenance schedules and assignments.
• Monitor performance, including KPIs, and administer action plans consistently, and on a timely basis with any issues arising, in line with organisational policy.
• Provide support to staff to encourage joint teamwork with Services staff and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving staff are handled on a timely basis (i.e., performance reviews, SoftWorks, payroll, time sheets, change of status forms, etc.).
• As part of the Focus Ireland management team, contribute and participate at management meetings and forums to support the strategic development of the organisation.

Financial

• Develop and manage annual budgets by forecasting requirements and analysing variances, data and trends.
• Maintain accurate records of all transactions and submit on timely basis (i.e., rents, damage reports, move-in/move-outs, etc.).
• Prepare annual budgets and income projections in a timely and accurate manner.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that invoices are submitted to the Accounts Department for payment, handle petty cash and all funds.

Administrative

• Prepare and/or implement procedures and systems to ensure orderly, efficient workflow.
• Confirm all properties and corresponding paperwork are completed and inputted into the Housing Management System (Affinity) accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, completed and submitted on a timely basis.
• Lead emergency team for all properties. Ensure proper response and handling of all emergencies with staff, residents, buildings, etc. within organisational policy to minimize liabilities (i.e., criminal activities, employee/resident injuries, fires, floods, freezes, etc.).

Housing Management & Maintenance

• Ensure the organisation’s policies and procedures for housing management and maintenance are implemented, reviewed regularly and are fit for purpose.
• Investigate and respond to complaints in line with company policy and guidelines.
• Ensure compliance with the terms and conditions of the Tenancy Agreement.
• Proactively manage any breaches of obligation that may arise up to and including any necessary legislative proceedings.
• Proactively manage rent setting and rent collection and assure rent arrears are kept to an agreed minimum.
• Proactively manage rent arrears management procedures
• Maintain property appearance and ensure repairs are noted and completed on timely basis.
• Ensure that void periods are kept to an agreed minimum.
• Liaise with contractors and property management companies where applicable
• Assure quality and quantity of all Focus Housing properties.
• Manage cyclical and planned maintenance
• Ensure that properties are inspected regularly and communicate any Service-related needs
• Ensure that all repair requests are recorded, categorised and completed within the required timespan.

Health & Safety

• In conjunction with the manager coordinate and review Health and Safety compliance across all sites.
• Lead staff by implementing a “safety first” principle.
• Participate as a Health & Safety Committee member.
• Participate in the annual delivery of training for Health & Safety Champions.
• Participate in the development and implementation of Health and Safety policies and procedures.

Other

• Work within the framework of the overall objectives of Focus Ireland.
• Positively promote Focus Ireland in activities and conduct.
• Comply in full and adhere to all Focus Ireland policies including confidentiality, protection and access to records and to comply with the organisation’s electronic communications policy.
• Work with the Head of Housing and the Property & Housing Director to undertake all duties which may reasonably be assigned from time to time.
• To participate in relevant training and development courses as agreed with your manager.
• To participate in the Team in working together collaboratively.
• To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative.

What you will need:

• Third level qualification in Housing Management and Maintenance, Property or in another relevant area.
• Practical experience and understanding of social housing and the part Focus Ireland plays in this area.
• Proven leadership capability, drive and ambition with ability to take the initiative.
• Proven strong leadership capability with strong people management skills.
• 2-4 years relevant management experience
• Positive and proactive approach to dealing with diverse teams and functions.
• An understanding and/or experience of working with tenants who have experienced homelessness or been at risk of homelessness.
• Good commercial acumen and proven success for delivering objectives.
• Strong project management, budgeting and management skills.
• Good communications skills including excellent presentation skills.
• Excellent attention to detail.
• Possess a solution focused attitude.
• Proficiency in MS Office, ie, Excel, Word and Outlook.
• A team player with excellent attention to detail.
• Strong communication skills.
• Be trustworthy and conduct the role with integrity
• Full clean driving licence and access to a vehicle

To apply please submit your CV Here
Closing date for applications: 12.00 p.m., 24th of July 2025

Focus Ireland is an equal opportunities employer