Service Co-Ordinator 
Louth and Meath Family Support Service

Responsible to: The Head of Operations and Deliver, through the Deputy Head of Operations, Regions & IPS

Report to: Northeast Regional Manager

Objective: To provide strategic and operational leadership in the delivery of Family Support Services across Louth and Meath, ensuring the provision of responsive, client-centred supports to families affected by alcohol and other drugs.

Type of Contract: Maternity Cover (6 months fixed term contract)

Location: Meath and Louth

Hours: 39 Hours Per week

Role Summary

MQI is seeking a proactive and experienced leader to coordinate and grow a community-based Family Support Service across Louth and Meath for families affected by alcohol and other drugs. Reporting to the Northeast Regional Manager, the Service Co-Ordinator will be responsible for overseeing day-to-day operations, delivering high-quality, evidence-based supports, and managing a multidisciplinary team. The postholder will champion person-centred care, develop strategic partnerships, and raise awareness of the service at local and regional levels. This role also includes maintaining a small caseload and supporting the development of peer-led family support groups, ensuring services are responsive, accessible, and aligned with national policies and best practices.

Main Responsibilities

Service Delivery & Co-Ordination

• Manage the development and delivery of all day-to-day operational functions of the Northeast Family Support service.
• Identify potential gaps or blocks to progression for service users and problem solve in conjunction with other services, ensuring integration, referral pathways and interagency case management, where appropriate.
• Ensure the provision of care and support to all service users reflecting a person-centred approach to care.
• Ensure that the services are managed and operated in line with the vision and mission of MQI and in line with requirements as agreed by funding agencies.
• Support the development and delivery of the services using evidence-based models of intervention, and accurate data.

Stakeholder Engagement

• Develop and maintain working relationships with statutory, voluntary and community services within Louth/Meath ensuring there is a high level of awareness of the Family Support Service.
• Represent the service on relevant local and regional committees.
• Communicate effectively and maintain appropriate accountability to the Northeast Regional Manager, Executive Team, and the Board of Directors.
• Keep up to date with relevant developments in the region.

Reporting

• Produce monthly activity reports for Senior Management in line with funding agencies requirements and compile any ad hoc information requests relating as required.
• Maintain an up-to-date record on treatment statistics on the Health Research Board’s online National Drug Treatment Reporting System (NDTRS). Ensure team keep up to date with same.
• Report on complaints and compliments received and ensure that the CRM system (Salesforce) is kept up to date by all staff and to provide reports as required.
• Report to Northeast Regional Manager for individual support, supervision, performance appraisal and working within the parameters of this role specification.

Quality Service and Standards

• Understand, support, and promote the aims and objectives of the current and future National Drugs Strategies.
• Ensure the Health & Safety standards are met and maintained within the service in accordance with MQI Health & Safety obligations.
• Support the team to Implement the National Drug Rehabilitation inter-agency case management process.
• Ensure appropriate MQI policies, procedures, and guidelines are adhered to for the delivery of a high-quality service.
• Undertake a periodic review/assessment of care practices in response to service user needs. Incorporate service user feedback processes into service evaluation.
• Manage the allocation of resources across the services, to establish inter-operability across the region when cover is required.
• Become familiar with and ensure that all MQI’s policies and procedures are being adhered to particularly those relating to Health & Safety, HR, Confidentiality, Boundaries, and staff code of conduct etc.

Human Resource Management

• Supervise and support staff, ensuring all relevant documentation is completed, and a consistently high standard of care plans, key working, assessments, and referrals are being carried out in line with the service requirements.
• Deliver support and supervision to all volunteers in the service and encourage the participation of volunteers in the provision of services, ensuring relevant policies and procedures are in place.
• Assess the training and development needs of staff and input to the annual training plan to be agreed with the Northeast Regional Manager.
• Work with the People and Culture Department in relation to all HR processes including recruitment, performance management, disciplinary processes etc.
• Assist the Northeast Regional Manager in the ongoing development of the service in line with emerging needs in service provision and Family Support strategies/protocols etc.

Administration

• Ensure appropriate financial controls are maintained in consultation with the Finance Department, support and participate in all audits and/or evaluations.
• Comply with all requirements in relation to all the appropriate paperwork for the service such as client files, accident reports, service user complaints, minutes of meetings etc.
• Manage delegated budget for the service, and track and report on expenditure for the service to the Northeast Regional Manager.

Family Support Delivery

• To work directly with people who have been impacted by familial/significant others drug and/or alcohol use.
• To provide formal assessment, key working, case management and care plan development supports to family members.
• Identify and deliver evidence-based interventions and models of best practice in relation to family support.
• Work with all service users, develop professional relationships, gaining their trust and respect and deal with difficult or problematic situations in a sensitive manner and within the framework of the organisation’s policies and record such incidents as appropriate.
• Engage with service users with a person-centred approach, exhibiting professional boundaries while ensuring the values and ethos of MQI are upheld.
• Monitor and support service users ensuring that all relevant documentation is completed, and that links are being made with the appropriate internal and external services.
• Establish and support peer led Family Support Groups in each of the target counties.

Person Specification

• Minimum level 7, 3rd level qualification in Social care/Social studies or in a related field (Essential).
• Frontline management experience in a role which supports the understanding of family members living with substance misuse (Essential).
• Experience of group facilitation (Essential).
• Knowledge of family (parenting) programmes such as Triple P, SFP, parenting plus etc. (Essential).
• Knowledge and understanding of National Drug & Alcohol Strategy and National Drug Rehabilitation Framework (Essential).
• Full Clean Drivers Licence (Essential).
• Knowledge and understanding of evidence-based family support approaches such as 5- Step and CRAFT (Accreditation desirable).
• Experience of setting up/developing programmes in an area and the use community development principles (Desirable).
• Knowledge and understanding of Community Development Principles.

Salary 42,505-44,885

If you are interested in applying for this role, please click the link /merchants-quay-ireland/jobs/32178/service-coordinator-meath-and-louth

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