COPE Galway: Fairgreen Hostel Manager
Job Title: Fairgreen Hostel Manager
Reporting to: Head of Homeless Services
Date of Issue: April 2024
The Role
The Fairgreen Hostel Manager has responsibility for the leadership and operation of this STA (Supported Temporary Accommodation) service for individual men experiencing homelessness, focusing on ensuring the provision of a high quality service in line with NQSF (National Quality Standards Framework for Homeless Services) and leading, supporting and supervising our staff to work to their fullest potential. They have a role in mentoring and supporting their colleagues with an aim of collaboratively embedding the values of COPE Galway and a trauma informed approach within the service.
The Service
COPE Galway’s Fairgreen Hostel is a 24/7 26-bed STA service for men who are experiencing homelessness in Galway. The central and primary focus of the team’s work is to support people to source long term accommodation in order to break their cycle of homelessness. Each individual client is assigned a keyworker to work with them on a one-to-one basis to assess their holistic needs and to together determine a support plan which may include social supports, lifeskill supports, mental and physical health supports, education supports and addiction supports.
The team includes both social care and ancillary staff and the Manager is part of a leadership team that includes a team leader who they also line manage.
A long-standing service in Galway City, Fairgreen Hostel is part of a suite of emergency responses to homelessness offered by COPE Galway.
Our Values, Our Work, Our People
Our Vision is a community where every person is valued, cared for, and supported at every stage of life. We work to achieve this by providing essential supports for people at challenging times in their lives, and by advocating for systemic change to remove the root causes of inequity and disadvantage that constrain the wellbeing and development of individuals, families and communities.
Our Mission is to make a difference by empowering people, creating change and strengthening communities. We understand, respect and respond to the needs of our clients who are always at the forefront of our work.
COPE Galway is committed to becoming a Trauma Informed Organisation through an implementation plan that includes training for all team members across all roles and departments. Trauma Informed Practice (TIP) aims to support us to recognise trauma and to react and respond to it in ways that minimise triggering and retraumatising people, so that we continue to provide the best possible services to those who need us most. TIP also encourages us to focus on our organisational culture and how we each interact with one another to create psychologically safe environments for clients, volunteers and staff. It encourages us to reflect on our own triggers and responses and considers personal and organisational responses to staff wellbeing to ensure that our people are supported to deliver the best services they possibly can to those who need them most.
Everything we do is guided by the COPE Galway Approach to help us achieve our vision of a community where every person is valued, cared for and supported at every stage of life.
This assets-based and person-centred approach recognises that each person has attributes and strengths that can make positive differences in their own lives. We achieve results for the people we work with because of our Approach.
Please see full Job Description attached below.
Closing date: 23rd of May.