Information Support Officer; Donegal

Reference No: VA325
Location: Regional Office, The Diamond, Raphoe, Donegal, F93 HRH1
Duration: Permanent Part-Time
Hours: 22.5 hours per week, 3 days per week
Published: Friday 26th April 2024
Closing Date: Midnight, Friday 10th May 2024

An exciting opportunity has arisen for an experienced Information Support Officer to join our North West Regional Office. The prime purpose of the role is to work as part of the Regional Office team by providing a point of contact for service users to the Society who contact the Society by telephone, email, letter and in person seeking assistance/information are directed to the appropriate Conference. To treat those approaching the Society for help with dignity and respect in accordance with quality visitation guidelines.

This is a great opportunity to join one of Ireland’s largest voluntary organisations and make a difference in your community.

Why work with SVP?

SVP Benefits

All SVP Benefits are subject to the prevailing policy and associated length of service requirements

• 23 days annual leave for all staff; Additional day’s leave at 5, 10, 15 & 20 years, with a cap of 27 annual leave days
• Pension: 5% employer and employee contribution with an option to increase to 7% on a matching basis
• 2 discretionary days (Good Friday & Christmas Eve)
• Group discount for Hospital Saturday Fund (HSF)
• Paid Sick Leave: Sick Pay following 13 weeks, with entitlement increasing with length of service (Subject to terms of policy)
• Education Support for job relevant courses (Subject to terms of policy)
• Paid Maternity & Paternity Leave (18 weeks full maternity leave pay for staff with more than 12 months service & 2 weeks full paternity leave pay for staff with more than 12 months service)
• Employee Assistance Programme
• Life Assurance – four times annual salary
• Life Appreciation Recognition: Additional one-off 5 days annual leave allocated in year that 25-, 30-, 35- & 40-years’ service achieved, plus €250 voucher
• Christmas Voucher: €250 voucher for all staff (Subject to terms of policy)
• Retirement: Staff with 10+ years’ service will receive a €250 voucher on retirement
• Hybrid/Flexible Working Available: SVP support and embrace Flexible Working, including working from home, in line with the SVP Flexible Working Policy (Where appropriate and subject to role requirements and policy)
• SVP Experience Day: Up to one discretionary day per year to experience a different aspect of the work of SVP (Subject to conditions)

The ideal candidate will possess the following:

• Educated to Leaving Certificate, however an office administration / secretarial or computer course would be beneficial.
• One years' experience of handling a diverse range of callers - both in-person and by telephone is essential.
• Experience of working within a busy information environment is desirable.
• At least two years' experience in providing varied administrative support in an office environment.
• An in-depth knowledge of the geography of the North West Region.
• Proficient in IT - MS Word, Excel, PowerPoint, and experience with a CRM database is desirable.
• Excellent organisation and administrative skills.
• Ability to work on own initiative or as part of team.
• Excellent communication (written and verbal) and interpersonal skills.

About SVP:

SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of over 12,000 volunteers and 700 staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration and other specialist areas

How to Apply:

If you meet these requirements and have the desire to join one of Ireland’s best known, trusted and respected not-for-profit organisations, please complete the online application www.svp.ie/jobs.

Appointment is subject to satisfactory references and Garda Vetting. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.

SVP is an Equal Opportunities Employer