CITIZENS INFORMATION PHONE SERVICE (CIPS)
BLACKROCK, CORK

SENIOR ADMINISTRATOR

Full time, Permanent Position

CIPS is a busy, dynamic, national phone service, based in Blackrock, Cork, providing free, confidential and impartial information and advice to the public. CIPS also provides a specialist web chat service, and a national peer support phone line for Citizens Information staff nationwide.

Salary Scale: €28,889 - €47,700 per annum, inclusive of two Long Service Increments (LSI), pro-rata for part-time. See the candidate pack for further information.

Pension: There is a pension scheme is in place where 5% is contributed by the employee and 7% by the employer. Membership of the pension scheme is mandatory.

Annual leave: 23 days - 25 days (after 5 years’ service).

It is expected that all new entrants to CIPS will be appointed at point one of the salary scale. However, CIPS operates an incremental credit process for appointments higher than point one. This process is applicable to new entrants into CIPS. Incremental credit criteria, based on the competencies for the role, are assessed against employment history as laid out in the application form only. A request for incremental credit from a successful candidate must be made within the first 3 months of employment. The decision on whether or not to award an incremental credit is a decision made by the Board and is subject to the availability of funding.

Extensive administration experience, high-level computer skills, and experience in a supervisory role are essential. CIPS will provide a structured induction, a supportive working environment, ongoing professional development opportunities and the potential for remote working in line with its right to request remote working policy.

Details of the application procedure are contained in the candidate pack: https://www.citizensinformationboard.ie/en/news/vacancies/sa20250723.html

An application form must be completed and emailed to cips.jobs@citinfo.ie

Please note that CVs and applications received after the deadline will not be accepted.

Deadline: 5pm on Monday, 18 August 2025

Candidates should note that there can be a time delay in receiving email applications and should allow a minimum of one hour for their application to reach CIPS by closing time. Late applications will not be accepted.

CIPS is an equal opportunities employer.
CIPS is funded and supported by the Citizens Information Board.