Accommodation & Welfare Officer (Refugee Accommodation Centre)

Reports to: Gen R Manager

Department: Gen R Limerick

Key Responsibilities:

• Develop positive relationships with residents and maintain a visible, approachable presence throughout the day.
• Support residents in understanding and adapting to shared living expectations and centre routines.
• Monitor resident wellbeing through informal check-ins and escalate safeguarding or welfare concerns to the Centre Manager or appropriate teams.
• Assist with resolving low-level disputes or issues in a calm and supportive manner
• Support the enforcement of house rules to ensure a safe, respectful and orderly environment for all.
• Address breaches of centre rules in a firm but fair manner, escalating issues where necessary.
• Ensure the general upkeep and presentability of both internal and external areas of the centre, including communal spaces, corridors, outdoor areas, kitchens, and bathrooms.
• Take proactive steps to address any immediate issues impacting the safety, cleanliness, or function of shared environments.
• Encourage and support residents in maintaining their own rooms and shared areas to acceptable standards.
• Carry out regular walkthroughs and visual checks to monitor the condition of the premises, raising any maintenance or health and safety concerns with management in a timely manner.
• Oversee the turnover process for rooms when residents move in or out.
• Conduct checks to ensure rooms are in good condition and stocked with essential items before new arrivals.
• Report any damages or missing items and ensure readiness for occupancy in line with centre standards.
• Manage the organisation and distribution of supplies such as hygiene items, clothing, bedding, and food packs.
• Conduct regular stock checks and maintain accurate records of inventory levels.
• Receive, log, and store deliveries appropriately, ensuring storerooms are tidy, secure,and well organised.
• Record daily notes and incidents using the centre’s administrative systems.
• Maintain clear and accurate logs relating to resident welfare, stock usage, room turnover, and facility checks.
• Communicate relevant updates to the management team promptly and professionally.

Core Competencies

• Compassion & Empathy: Strong interpersonal skills with the ability to empathise and effectively communicate with individuals from diverse cultural backgrounds.
• Crisis Management: Ability to remain calm and composed in high pressure situations, with experience in crisis intervention and conflict resolution.
• Flexibility: Willingness to work flexible hours, including evening, weekends & bank holidays
• Organisational Skills: Excellent organisational and time management abilities with ability to prioritise tasks effectively.
• Cultural Competence: Demonstrated understanding and appreciation of cultural diversity, nincluding knowledge of refugee issues and international human rights standards.
• Team Player: Strong collaborative skills, with the ability to work effectively as part of an multidisciplinary team and contribute to a positive work environment.
• Language skills: Proficiency in English is required. Additional proficiency in other languages is a plus.
• Ability to carry out minor remedial tasks

Educational Qualifications

• Level 5 QQI in social care or a related field
• Relevant experience in refugee services, social work, or humanitarian assistance is desirable.
• Proficient in Microsoft applications & on email.

Additional Comments

This role requires Garda vetting & pre-employment medical screening.

Will have to work 12 hour shifts – no over nights.

Applicants can apply to this email joriordan@genr.ie