The National Youth Council of Ireland are currently seeking an experienced Project Manager to lead the end-to-end implementation of a new Customer Relationship Management (CRM) system. This is a pivotal role in strengthening how we manage relationships with our members, partners and other stakeholders ensuing that NYCI has the tools it needs to operate effectively.

The ideal candidate will have strong project management skills, excellent stakeholder engagement skills, experience with CRM platforms and the ability to collaborate across departments to ensure successful adoption. They will be a flexible problem solver with superb communication skills with a detail-oriented mindset. They must have prior experience of Project Management. They will bring with them both technical understanding and practical experience in managing change, ensuring that the new CRM supports the organisation’s strategic goals.

Title: Project Manager

Reporting to: Director of Finance and Operations, National Youth Council of Ireland.

Location: NYCI, 3 Montague Street, Dublin 2.

Hours of Work 21 hours per week (days and hours to be agreed).

Remuneration: 

• € 45,000 pro rata
• 27 Days Annual Leave pro rata
• 8 % Company Pension based on gross salary
• Employee Assistance Programme
• Death in service benefit
• Hybrid working model

Duration: 1 Year Fixed Term Contract

Starting Date: ASAP

Application Process:

Complete the on-line application by midnight 21st September. Shortlisted candidates invited for interview will be informed by 24th September. Interviews are expected to be held on the 30th September 2025

Child Safeguarding:

NYCI is committed to safeguarding and the protection of children and young people in line with Children First Act 2015 and Children First National Guidance. All staff, volunteers, contractors etc. are expected to demonstrate a commitment to the safeguarding and protection of children and young people that includes attending relevant safeguarding training, undergoing garda vetting following NYCI’s reporting and child protection procedures, NYCI’s Code of Behaviour, and ensuring that the safety and wellbeing of young people is paramount in your work.

Role and Purpose:

We are seeking an experienced Project Manager to lead the successful implementation of our new Customer Relationship Management (CRM) system.

Key Responsibilities:

The Project Manager will work closely with stakeholders across all our teams, and with the CRM provider & external consultants to ensure the CRM solution is delivered on time, within scope, and aligned with NYCI’s mission and objectives.

Key Responsibilities

• Lead end-to-end CRM implementation within NYCI, including project planning, implementation, monitoring, and post-launch reviews and improvements.
• Agree project scope, goals, and deliverables in collaboration with Senior Management Team and key stakeholders.
• Along with the CRM provider the Project Manager will develop and maintain detailed project plans, timelines, and risk mitigation strategies.
• Facilitate stakeholder meetings and ensure alignment across departments.
• Oversee data migration and testing activities.
• Oversee signoff of deliverables by NYCI.
• Manage change control processes and ensure alignment with NYCI’s priorities.
• Drive user training, adoption strategies, and ongoing support plans.
• Manage risks, issues and changes throughout the project lifecycle.
• Ensure compliance with data privacy and security standards.
• Monitor KPIs to measure project success and CRM usage post-launch.
• Prepare and deliver regular status reports to the NYCI Senior Management Team.

Person Specification

Essential Skills & Experience

• Minimum of two years project management experience, ideally in CRM implementations.
• Proven experience managing CRM implementation projects while demonstrating ability to overcome challenges.
• Strong understanding of CRM best practices, data management, and system integrations.
• Exceptional communication, stakeholder management, and problem-solving skills.
• Ability to balance technical and business priorities.

Desirable

• Proficient with project management tools.
• PMP, PRINCE2, or Agile certification.

Other Requirements

• Commitment to NYCI’s values as stated in our current Strategic Plan.

NYCI is an Equal Opportunities Employer. We believe that a fair and just society is one where young people are valued; where there is a commitment to justice; a belief in the interdependence of lives and a sense of solidarity that comes from people acting together; a strong commitment to freedom; and, a strong engagement with the ecological values of harmony and balance with nature.

NYCI is committed to fostering an inclusive and collaborative work environment that values all identities, perspectives, and experiences, and provides opportunities for learning and growth. We especially welcome applications from people from all ethnic minority and migrant backgrounds, from women, nonbinary, LGBTQI+ and other working-class backgrounds, and people from other traditionally marginalised backgrounds.

The National Youth Council of Ireland is a membership led, national umbrella organisation which represents and supports community, voluntary and not for profit youth organisations in Ireland. Founded in 1967, NYCI currently have 55 members across Ireland who represents the scope, scale and diversity of the youth work sector (www.youth.ie/members). At a conservative estimate, youth organisations influence the lives of almost 380,000 young people in every urban/rural community in Ireland.

NYCI uses our collective experience to act on issues that impact on young people. We provide a comprehensive range of advice, information and training programmes including:

• National Youth Health Programme
• National Youth Arts Programme
• Interculturalism and Equality Programme
• International Programme
• Global Youth Work Programme
• UN Youth Delegate Programme
• Child Protection Programme
• STEAM in Youth Work Programme
• Skills Summary
• Youth Policy, Research, Media, and Communications

Additionally, we undertake advocacy with policy makers, legislators and funders on behalf of our membership to secure an appropriate political, legal and operational environment for youth work in Ireland.

NYCI works in partnership with other local, national and European organisations and institutions to deliver strong outcomes and results that positively impact and support young people in Ireland and internationally. The National Youth Council of Ireland is a registered charity and currently has 34 employees.