Request to Tender: An Evaluation of the HSE CHO DNCC ‘The Resonance Factor’ Training Programme


Health Service Executive Social Inclusion-Addiction Services, Community Healthcare Organisation (CHO) Dublin North City & County (DNCC) invites submissions from suitably qualified and experienced consultants/researchers or organisations to evaluate ‘The Resonance Factor’ Practitioner training programme.

Background and Context

Due to a significant increase in powder cocaine use and the emergence of crack cocaine use as an acute issue for drug and related health services, the 6 Drug & Alcohol Task Force Coordinators in the CHO DNCC area and HSE CHO DNCC Addiction services came together to look at interventions that could respond to these issues. One of the issues highlighted by services was that staff lacked confidence in dealing with problem cocaine use amongst both powder and crack users.

Several organisations specialising in working with cocaine users were invited to submit a proposal to increase staff skills and improve confidence in support cocaine users address their use. JANUS Solutions, a drug service based in Brixton, London, submitted the successful proposal. This proposal was centred on ‘The Resonance Factor’ treatment approach developed by JANUS Solutions. JANUS developed a 1 year training programme for practitioners based in CHO DNCC services working directly with people seeking support to address their cocaine use.

The training programme was offered to 18 practitioners. The programme commenced in September 2019. It consisted of 5 consecutive days of in person training with JANUS Solutions, 4x 1 day quarterly in person follow up training/process groups and online/phone individual supervision. As a result of Covid-19, the final 2x 1 day follow ups were moved to online sessions.

In January 2022, Frank Feighan TD, Minister of State for Public Health, Wellbeing, and the National Drugs Strategy, announced €850,000 in recurring funding for a HSE-led initiative to reduce the health-related harms associated with the use of cocaine and ‘crack’ cocaine. The new funding is provided in the Revised Estimates for Public Services 2022. The funding will support models of best practice in cocaine treatment, including the development of training programmes for addiction service staff nationally. It will also establish targeted interventions in disadvantaged communities worst affected by cocaine and ‘crack’ cocaine. CHO DNCC was awarded funding based on a 3 strand proposal. One of these strands is an evaluation of ‘The Resonance Factor’ training programme.

Project Goal

To assess the value of ‘The Resonance Factor’ training programme for practitioners working in frontline drug services and make recommendations for future applications of the training model.

Project Objectives

  • To evaluate what was the participant’s rationale for enrolling in the programme?
  • To evaluate what was the participant’s experience of the training programme√
  • To evaluate what was the participant’s learning from the training,
  • To determine if they changed their practice
  • To evaluate what was the impact of any changes in practice in terms of service user outcomes
  • To develop recommendations for future applications of ‘The Resonance Factor’ model based on the above findings.

Project Outcomes

  1. Develop clear thematic findings of the experience of trainees who participated in ‘The Resonance Factor’ training programme and assess the impact of this programme on their professional practice and perceived client outcomes.
  2. Develop a set of recommendations regarding further development of ‘The Resonance Factor’ training model and its application in drug treatment services

Key Attributes & Experience:

  • Knowledge of community drug treatment services and treatment modalities
  • Strong qualitative research skills
  • Experience of evaluating training programmes and producing recommendations
  • Expertise in conducting focus groups and developing questionnaires
  • Excellent communication, evaluation and report writing skills.
  • A proven record on facilitating meaningful engagement with at risk communities such as Minority and Vulnerable Groups.
  • An evidenced-based methodology and strategic way of working.
  • The ability to engage multiple statutory, voluntary and community stakeholders in a safe, valued and respected dialogue process.
  • Proven track record in Project Management.
  • The ability to produce a detailed plan including budget.

Tender Evaluation Criteria

Tenders will be evaluated using the following criteria:

  • Methodology: To include feasibility, robustness and efficiency of approach to the deliver the evaluation of the programme within the timeframe outlined.
  • Experience: Knowledge, expertise and experience of taking on similar work; research & analysis skills and community consultation and engagement track record with minority and vulnerable groups.
  • Value for Money & Ability to provide programme within outlined budget.
  • Measurement and Evaluation as outlined under Evaluation.


The successful tender will be required to assume the Project lead role, to plan, schedule and time manage all Project tasks, to communicate the outputs and provide regular status reports, to identify potential risks for the Project and its intended outcomes and devise appropriate plans and strategies to address, deal with, and mitigate these. This process will begin September 2022 and be completed by December 2022.

Project Management

The Project and associated process will be overseen by the HSE and Implementation and Governance Group. This group will be responsible for the tendering process and overseeing the activities of the project and outcomes of the research. The Project successful Organisation will report on a regular basis to the HSE and Implementation and Governance Group. It is envisaged that the successful Organisation / Agency will appoint a dedicated Project Facilitator to work on the project. Should an alternative Project Facilitator be assigned during the lifetime of the project, this will be agreed in advance with HSE and Implementation and Governance Group.

Proposed Cost Allocation:

The maximum budget available to the successful tender is €10,000.00 inclusive of VAT.

  • The successful organisation will be awarded on a value for money basis, to include all costs such as staff, institutional fees, administration costs, travel and accommodation expenses incurred and VAT.
  • Applicants should provide assurance of programme delivery within budget.
  • A tax clearance and insurance certificates must be provided prior to the awarding of any contract.
  • Evaluation costs are included in budget outlined.

Tender Submission Documents

Organisations/ Consultants are requested to outline and address the following:

  • Provide an executive overview of the proposal, outlining an understanding of proposal requirements, as set out in this document.
  • Include a methodology statement/outline, detailing how the Project proposal will be addressed and outline steps to be undertaken to ensure its success.
  • Include a detailed work plan, outlining timescales and resources to be committed/dedicated to the project, clearly identified milestones, together with the timeline to reach these milestones.
  • Confirmation of the structure and composition of the project team with CVs of each member of the project team.
  • Provide examples of previous experiences in carrying out similar evaluations.
  • Include a Pricing Schedule.
  • Provide name, address, telephone number and email address of the company submitting the proposal and the name of the contact person.
  • Confirmation that the quotation holds good for 90 days, after the closing date for receipt of quotations.
  • Contact details of two recent professional referees who can be contacted.
  • Include any other information deemed relevant.

Ethical, Confidentiality & Data Protection Procedures

The successful tenderer/consultant will be required to comply with all legislative requirements such as: Section 42 of the Irish Human Rights and Equality Commission Act, Freedom of information legislative requirements, and the General Data Protection Regulation (GDPR).

Conflict of Interest

Any conflict of interest involving the contractor and the HSE (or the projects funded under the initiative, its staff or their relatives) must be fully disclosed in the response to this Invitation to Quote, or should be communicated to a HSE representative immediately upon such information becoming known to the contractor in the event of this information only coming to their notice after the submission of a quote and prior to the award of the contract.

Terms and conditions

  • Costs such as travel outside of CHO DNCC, subsistence and miscellaneous outlays will not be borne by the HSE.
  • Those making a submission should ensure that their submission addresses, in full, the requirements set out in this document and that all information requested is supplied.
  • Shortlisting of submissions may apply and successful shortlisted applicants may be required to provide clarifications and more details as required.
  • HSE Social Inclusion-Addiction Services CHO DNCC does not commit itself to accepting the lowest or any particular quote and will not be liable for any costs incurred in the preparation or presentation of quotes.
  • All bidders must be tax registered and have a tax clearance certificate.
  • It is expected that the successful bidder will be in a position to commence and complete the work in line with the agreed time frame.
  • As outlined, payments to the successful Tenderer will be made in two equal payments (one at mid interval and one at completion of work) subject to satisfactory work progress and agreement of project milestones in advance of commencement.
  • Meetings may be organised between the Oversight Group and the successful Tenderer to review an agreed work timeline.
  • Canvassing by any bidder will lead to immediate disqualification from the process.

Final reports arising from all stages of the facilitation process will be HSE branded reports in line with HSE branding guidelines.

Programme Completion date: December 2022

Applications should be submitted by e-mail to:

Closing date for applications: Close of Business Friday 8th of July, 2022. No applications will be considered after this time

Enquiries to:

Richie Stafford, Service Arrangements Manager, Social Inclusion, Health Service Executive, Community Health Organisation Dublin North City & County

Phone: (01) 846 7025 M: (087) 3893 487 Email:




Attachment Size
Tender document 713.04 KB

General Info

Date Entered/Updated
16th Jun, 2022
Dublin North City and County
Expiry Date
8th Jul, 2022