Asylum Support Service Croí na Gaillimhe Resource Centre: Invitation to Tender

Invitation to Tender for Service Evaluation & Documenting Personal Experiences of International Protection Applicants.

Croí na Gaillimhe Resource Centre is one of five resource centres funded by the Society of St Vincent De Paul (SVP). The Resource Centre is located in Galway city centre, offering a range of educational and social programmes since 2009. While many of our activities are open to everyone living in the community, we have a number of programmes specifically for people living in the four direct provision centres in Galway City. These include a homework club, an after-school activities programme and The Asylum Support Service which supports people through the International Protection process.

The Asylum Support Service

The Asylum Support Service was set up in 2014 in response to queries from people in the International Protection process looking for information and advice on their applications and interviews. Although each applicant is entitled to free legal aid throughout the process, the experience was and still is, that this is very limited particularly at application and interview stage.

We are one of a very small number of agencies providing this service nationally. We liaise with other agencies on areas of mutual interest and also in referring asylum seekers to other support agencies. The service is delivered by two case workers on a part time basis.

We offer help;

  • with completing the International Protection Application Questionnaire;
  • in preparing for the substantive interview with the International Protection Office; and if unsuccessful, in preparing for appeal with the International Protection Appeals Tribunal;
  • in applying for permission to remain in Ireland;
  • in applying for family reunification;
  • in applying for citizenship.

Much of our work focuses on preparing people for their substantive interview and appeal. On average we meet approximately fifty new clients annually whom we support throughout their application process. As the application process if often more than a year this means that our client base is expanding year on year.

Aim of the research

This is the first time we have commissioned research specifically focusing on this service and will focus on the period 2018 to present. This research will help inform a long-term plan for our service.

The research will focus on;

  • Assessing the effectiveness of the service in meeting the needs of the client group since 2018;
  • Making recommendations on how the service could develop in line with best practice;
  • Documenting personal stories of the experiences of asylum seekers as they progressed through the International Protection process and identifying issues or obstacles they encountered.

On completion of this research Croí na Gaillimhe Resource Centre expects to have a final report completed to the highest standard. The report will inform the future direction of the service and should therefore have clear recommendations based on the findings, models of good practice and the likely developments arising from the White Paper on Ending Direct Provision relevant to our work. Please note we are not involved in the delivery of direct provision accommodation. Our interest in the White Paper relates only to support services that are available to residents.

The information documenting applicants’ experience of the International Protection Process will be a brief stand-alone report.

Working relationship between the Researcher and Croí na Gaillimhe research steering team

  • The role of the team will be to familiarise the researcher with the work of the service and agree the workplan, code of ethics, methodology and interview questions.
  • The researcher will conduct the various interviews and meetings independently.
  • The team will assist in organising interview times/rooms and interpreters as required. It is envisaged that interviews will take place in our office or on zoom.
  • The team will direct the researcher to relevant literature and links to similar services.
  • The team and researcher will agree a communication/meeting plan linked to the work at each particular phase.


People in the asylum process are considered as Vulnerable Adults by the St Vincent de Paul and therefore the research methodology must reflect this and have a clear code of research ethics. This tender requires applicants to detail their approach to the research in that context (see tender requirements points 5-7 page 3).

However, it is expected that the following research methods will be included:

  • Interviews with representative number of clients;
  • Interviews/focus group with members of the Croí na Gaillimhe team and SVP;
  • Interviews with support services and network groups;
  • Examination of models of best practice nationally.


The work will be broken into three phases. There will be an agreed mid-point where a progress report will be presented and discussed with the team.

Phase 1: January 2022

In this preparatory phase the team and researcher will agree:

  • the workplan;
  • the code of research ethics;
  • the methodology and how the information is gathered;
  • the structure, format and content of consultations including any interviews, questionnaires or focus groups;
  • the timeframe and deliverables at each stage and date for the progress report;
  • any outstanding conditions of the tender.

Phase 2: January – February 2022

It is envisaged that all the interviews will be conducted within this period and research into models of good practice will start.

Progress report presented to the team.

Phase 3: March 2022

In the final month, the researcher is expected to submit a full draft for comment, followed by a final report to the agreed standard.

Tender requirements

The proposal should include the following:

  1. A statement outlining your interest and understanding of the International Protection system in Ireland.
  2. An outline of skills, qualifications, and experience in the area.
  3. Submission of (or links to) at least two pieces of research undertaken in the last three years.
  4. A plan identifying the possible approaches and methodologies to be used in carrying out the research.
  5. A statement of how you would engage with the client group and the ethical principles that would underpin that engagement including data protection.
  6. A list of any specific areas for which you would need guidance.
  7. A breakdown of each component, with specific targets and timeframes.
  8. Names of two referees familiar with your research skills and/or suitability for this work.
  9. The tender document should be no longer than four pages. In addition, a supporting CV/Resume can be included.

Conditions of the tender

  • Applicants will be shortlisted for interview based on fulfilling the conditions of the tender
  • Applicants must produce an up-to-date Tax Clearance Certificate.
  • All the material gathered in the work belongs in its entirety to Croí na Gaillimhe Resource Centre and cannot be used by the researcher for any other purpose.
  • Any conflict of interest must be declared at the tender stage.
  • Any changes to the agreed timeframes must be agreed by the Croí na Gaillimhe team.
  • The final report is copyrighted to the SVP.
  • The final report will be distributed to relevant government departments, agencies and NGO’s. The researcher will be acknowledged in the foreword.


The total budget for the work cannot exceed €7000, inclusive of VAT, travel and subsistence, and any other costs that arise. Croí na Gaillimhe can provide meeting space and access to printers etc.

Submission of Tenders

Tenders must be received by 5pm on Tuesday 7th December 2021 by post or online.
Shortlisted applicants will be invited to a Zoom interview the week of 13th December.
Late tenders will not be considered.

Please address tender to:
Loretta Needham
Croí na Gaillimhe Resource Centre, SVP
Maureen O’Connell House
1 Mill St
Galway H91AK65

For clarification on any aspect of the tender process please email Janet Kehelly at

General Info

Date Entered/Updated
18th Nov, 2021
Expiry Date
7th Dec, 2021