FLAC (Free Legal Advice Centres): Invitation to Tender

FLAC (Free Legal Advice Centres)

Introduction

Free Legal Advice Centres (FLAC), Access All Areas project aims to improve access to justice for those who need it including vulnerable and hard to reach groups through an enhanced and expanded remote legal information and advice service.

In order to achieve this aim FLAC needs to review, evaluate and identify appropriate technological solutions and innovative approaches to support the remote delivery of services including:

  1. Telephone Information and Referral Line
  2. Free Legal Advice Clinics
  3. Traveller Legal Service

Invitation to Tender

FLAC is inviting suitably qualified organisations and individuals to tender for the review, evaluation and recommendation of technology solutions for the following:

  • Upgrading the Information Line phone system to allow more volunteers/staff to work remotely on the phone line in order to meet the demand for our service.
  • Introduction and development of new telephone and video solutions for secure remote legal consultations. The new system will need to be accessible for those with limited technological literacy.
  • Introduction and development secure online system for managing and sharing service user remote clinics appointment details. This is currently being managed through on our Salesforce CRM platform.
  • Introduction and development of a secure online portal for volunteer and staff training resources and material.

The review and evaluation process will include

  • Consulting the FLAC staff and volunteers regarding the experience of delivering Free Legal Advice Phone Clinics.
  • Making recommendation for adaption and new technologies for service that comply with General Data Protection Regulation.

Please see tender document attached below for further information.

Deadline for receipt of tenders: 4 December 2020

If you have any questions or require any additional information in relation to this tender, please address them to Catherine Hickey on Catherine.hickey@flac.ie

Attachment Size
Tender Access All Areas Project 186.86 KB

General Info

Date Entered/Updated
19th Nov, 2020
Region
Nationwide
Expiry Date
4th Dec, 2020