The ​Samaritans: Safeguarding Officer ROI

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We are looking for a Safeguarding Officer to join the Branch & Volunteer Services team in Ireland. You will be providing expert advice, guidance and support to volunteers and staff, in relation to safeguarding by applying policies, procedures, and best practice, including branch volunteers and the safeguarding hub volunteers.​

​We are a fun, friendly and supportive team whose focus is on delivering excellence to our callers and volunteers. The team sits within the operations directorate and is split into Safeguarding and Caller Support, Quality and Service Improvement and Volunteer Services. Between us and the senior volunteers that work alongside us we support 201 branches, over 20,000 amazing volunteers across the UK and ROI whilst ensuring we provide a safe and effective service to our callers. 

  • Permanent​
  • Full time (35 hours per week)​
  • 44,900 -​47,600 EUR​per annum plus benefits ​
  • We encourage flexible working hours, talk to us about your preferences​
  • We welcome applications from anywhere in Ireland and are happy to consider a home-based, hybrid or office-based arrangements​

Key Responsibilities:

  • Provides expert support and guidance regarding safeguarding policies, procedures and best practice to volunteers in relation to callers with complex needs and safeguarding issues​
  • Supporting the wider safeguarding team to ensure that safe and effective decisions are made in relation to safeguarding callers of concern​
  • Contributing to the promotion of a mature safeguarding culture within Samaritans​
  • Supports the provision of guidance and support to branches involved in serious safeguarding incidents ensuring key volunteers and staff are regularly updated​

Skills and Experience:

  • Good understanding and recent experience of applying safeguarding legislation and processes within Ireland​
  • Understand the needs of a wide range of vulnerable callers; specifically children and adults at risk​
  • Experience of working with and managing support for individuals in distress or with complex emotional/mental health needs.​
  • Extensive case management experience​
  • Service user-focused​
  • Able to communicate well at all levels and deal with conflict in a constructive manner​
  • Leads confidently on own projects and areas of work​

​Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. We welcome applications from a diverse range of backgrounds and experiences.​

Please fill in our application form by the closing date Monday 25th October. Full job description can be found on our website.  

Once you have completed the application form please send to

Attachment Size
Job description 486.36 KB
Application Form 36.69 KB

General Info

Date Entered/Updated
11th Oct, 2021
Nationwide / remotely
Expiry Date
25th Oct, 2021