Pieta: Relief Regional Support Coordinator

Pieta

Relief Regional Support Coordinator

Pieta’s vision is a world where suicide, self-harm and stigma have been replaced by hope, self-care and acceptance. Pieta provides a range of counselling services for people who are suicidal, engage in self-harm or who are bereaved by suicide. Pieta House also operates a national 24-hour helpline (1800 247 247) and a dedicated Education and Training office. We are committed to delivering our services with care and professionalism and continue to strive to ensure that we provide the best service for our clients.

About the Role:

Location: Remote - Laptop provided
Position Type: Relief Regional Support Coordinators are required to cover planned and unplanned leave for the regional support coordinator team and ensure sufficient cover on the therapy services line.
Salary: €15.00 per hour
Hours: This is a Relief contract with no fixed amount of hours.
Work hours are as and when required within opening hours of 8am to 9pm Monday to Friday and 9am – 2pm Saturday. Flexibility is key as you will be called upon sometimes at short notice to provide cover for sick leave

The role of the Relief Regional Support Coordinator is to provide a caring and compassionate first point of contact to those accessing Pieta’s services. Reporting directly to the Team Lead this role will include, but may not be limited to the following:

Role & Responsibilities:

  • Be the first point of contact for potential clients and/or other stakeholders by answering the phone and dealing with queries
  • Support callers to access pieta’s intervention and counselling service by completing a risk and suitability screen with each client and provide appropriate signposting as required
  • Check and manage waiting lists to ensure clients have been contacted with either an appointment, or a phone call to check in with them
  • Ensure accurate record keeping and client status/appointment updates
  • Liaise with lead therapists and line manager to ensure appropriate allocation of waiting lists
  • Liaise with key stakeholders
  • Ensure data kept in line with GDPR, data protection and confidentiality policies
  • Support Data Analyst and Team Lead in ensuring accurate data and reporting
  • Work in accordance with the policies and procedures of Pieta

Skills & Experience required:

  • Excellent Interpersonal and Communication Skills
  • Must have a compassionate and caring telephone manner
  • Able to manage highly emotive situations, to remain calm and respond appropriately
  • Exercise good judgment about who to share information with when the level of confidentiality is unclear
  • Demonstrate a belief and enthusiasm for the work of Pieta and adhere to the core values of Pieta
  • Ability to work on their own initiative and a strong ability to work with a team
  • Organised and flexible in meeting multiple demands
  • Proficient in using Microsoft office
  • Experience working with databases will be an advantage (e.g. Salesforce CRM)
  • Good organisational and administration skills with careful attention to detail
  • Capacity to complete work in a timely and accurate manner

Employee Benefits:

  • Competitive salary and leave entitlements
  • Access to training & development opportunities including annual CPD allowance
  • Access to a 5% employer contributory pension scheme
  • Life Assurance benefit
  • Employee Assistance Programme
  • Travel Pass/Bike to Work Scheme

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by 1st February 2023.

PIETA IS AN EQUAL OPPORTUNITIES EMPLOYER

General Info

Date Entered/Updated
25th Jan, 2023
Region
Remote
Expiry Date
1st Feb, 2023