Pieta: Remote Helpline Psychotherapists

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Remote Helpline Psychotherapists

The Pieta 24hr Crisis Helpline is a confidential professional service providing telephone/SMS crisis support, advice, and referral for those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.

Pieta is presently recruiting Remote Helpline Psychotherapists to join our existing team.

Hours: 24hrs per week on average (13 X 8hr shifts per month)
Location: Fully Remote – Laptop and phone will be provided
Salary: €22.84 basic rate per hour/€30.00 Sunday rate per hour
Position Type: Permanent Contract

24hr Crisis Helpline therapists works morning, afternoon, evening and night shifts – there is a set rotating roster in place, and this role requires all helpline therapists to work across this rotating shift pattern.

Essential Criteria:

  • Have completed a Diploma or Degree course in Counselling & Psychotherapy
  • Be an Accredited or Pre-Accredited member of IACP, BACP, IAHIP, FTAI, IAPTP, APPI, APCP, NAPCP, PSI or ICP.
  • Be flexible and available to work shifts across the 24-hour day, including night shifts & weekends and on a rotating basis
  • Demonstrate evidence of their personal therapy work
  • Excellent listening, communication, decision-making and assessment skills
  • Great warmth and the ability to empathise
  • Proficiency in MS Office and Outlook

Desirable Criteria:

  • Previous helpline experience, either in a paid or voluntary capacity
  • Training and experience in working with those at risk of or affected by suicide
  • Experience in working as part of a Clinical Team
  • Experience using Salesforce or similar CRM system

The successful candidate shall be required to:

  • Build relationships and support callers using the stated policies and procedures of the Helpline
  • Work within the ethos and philosophy of Pieta
  • Receive ongoing external clinical supervision and attend group supervision internally in Pieta once per calendar month
  • Actively participate in Pieta internal meetings as appropriate e.g., staff/clinical meetings
  • Take responsibility for one’s own continued professional development
  • Keep up to date with best practice and procedures at all times in line with the Code of Ethics of IACP, IAHIP, FTAI, NAPCP, BACP, ICP or equivalent

Employee Benefits:

  • 2 paid days to attend a course relevant to your role in Pieta and €150 contribution towards a CPD course
  • Entitlement to 2 paid supervision (independent) sessions per month up to a maximum of €70 per session
  • Occupational pension scheme (Upon completion of probation period)
  • Travel pass & bike to work schemes
  • Employee Assistance Programme
  • Employee discounts
  • Supportive team environment with monthly in-house group supervision and Pieta Way training for all new starters

Note: Garda Vetting is required of the successful candidates

Applications for the above should be made through our website or via email, attaching a cover letter (outlining your particular suitability to the role) with an updated Curriculum Vitae to recruitment@pieta.ie by Friday 2nd December 2022.


General Info

Date Entered/Updated
21st Nov, 2022
Fully Remote
Expiry Date
2nd Dec, 2022