ARC Cancer Support: Services Manager

Services Manager, Full-time Permanent

ARC was founded 26 years ago in 1994 and is a registered independent Irish charity that supports people affected by cancer and their loved ones. ARC provides psychological, educational, emotional and practical support to its clients and all of ARC's services are free of charge.

We are looking for a person who is passionate about delivering a high quality, effective service to people affected by cancer. It is important to us that our clients experience a warm and welcoming, confidential and professional service each time they visit.

Reporting to the CEO, the candidate must demonstrate strong and innovative leadership and management skills. A key aspect of the role will be to develop and maintain the services in this changing environment while keeping the culture and ethos of ARC at the forefront. This requires a client-centric attitude, excellent management and interpersonal skills, empathy, problem-solving abilities, and good prioritisation and organisation skills.

Core Role Requirements

  • Review and develop ARC's services in the changing environment to ensure day-to-day services run smoothly to a high standard.
  • Directly supervise and manage the centre manager, coordinators and admin staff and have overall responsibility for therapists and volunteer management.
  • Manage administrative elements, including contracts, therapist invoices, etc.
  • Plan and organise the resourcing of volunteers, directly employed and outsourced to meet the demands of clients and the service
  • Overall management of services budgets ensuring monitoring, reporting and review of same
  • Develop and maintain robust volunteer and staff induction and training processes, ensuring up to date compliance with legislative changes and government recommendations
  • Ensure the Health, Safety and Welfare of clients, volunteers, therapists and staff is prioritised and implement and review health and safety and other procedures in all locations
  • Develop a performance management culture as well as clear communication of the team's progress in meeting its performance objectives
  • Review, manage and update all relevant policies, procedures and handbooks as required, involving relevant parties where necessary
  • Carry out a regular review/audit of services to monitor impact, client attendance and satisfaction, effectiveness and efficiency
  • Ensure overall facilities are maintained to a high standard and risks are assessed and remedial action taken where necessary
  • Complete administrative, compliance and service delivery reports
  • Work with colleagues on relevant funding applications
  • Overall management of the Salesforce CRM system and recording of client information
  • Develop and manage relationships with internal and external stakeholders
  • Ensure good governance and compliance with necessary monitoring bodies (HSE, Charities Regulator, HSA, etc.) and report.

Person Specification


  • Minimum of 4+ years' experience leading & inspiring a busy team to deliver results in a healthcare or related industry
  • Experience in positively engaging with all stakeholders to the organisation
  • Experience of positively managing and resolving conflicts
  • Third level qualification in Nursing, Social Care, Health, Psychology or Allied healthcare discipline
  • Sound knowledge of a client/service-focused industry including planning, budgeting and reporting systems
  • Ability to implement change
  • Track record of managing client and staff relationships
  • Knowledge of Health and Safety compliance and risk management
  • Understand compliance needs and standards in the voluntary or related sector
  • GDPR knowledge


  • Healthcare professional with oncology experience
  • Clinical Nurse Manager experience
  • Experience of facilities management
  • First Aid and Children First training
  • Salesforce system knowledge
  • Knowledge of cancer care in Ireland
  • Salesforce experience

Please send your CV and a detailed cover letter to

General Info

Date Entered/Updated
31st Jul, 2020
Expiry Date
14th Aug, 2020