Dublin Simon Community: Project Worker - Step Up Step Down Unit

Dublin Simon Community

About us:

At Dublin Simon Community, we are passionate about making home a reality.

Our aim is to empower people to access and retain a home by providing housing, prevention services, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership.

Job Purpose:

The Step Up Step Down Unit provides facilities for those in need of support for acute healthcare treatments, interventions and investigations. It is a short-term treatment intervention, ranging from 24 hours to 3 weeks depending on the needs of the service user. Staffing consists of a Nurse Manager, Project Worker, Nursing Staff, Support workers and Full Time Volunteers.

Working as part of the Step Up Step Down Team and under the guidance of the Nurse Manager, the Project Worker will support service users to successfully complete there admission and successfully achieving their outcomes; undertaking personalised social care planning for each service user, undertaking regular key working sessions with clients to assist them in life planning, organisation and re-engaging them with day services and move on options. The project worker will help assist in the management of referrals and plan for discharge.

Core Job Requirements:

Assessment and Care Planning to include:

  • Completion of needs assessment and development of social care plan with service user to address the social interventions required through key working sessions
  • Engage with and build a professional trusting relationship with service users treating them with dignity and respect
  • Reconnecting service users with external services and/or making new referrals e.g. counselling.
  • Exploring options for accommodation post discharge and after care arrangements/services
  • Addressing and managing challenging behaviour
  • Monitoring usage of illegal substances in unit. In co-operation with nursing staff, carry out random breath testing and drug screen urinalysis. Carry out random room searches.
  • Provide support to service users around court dates and legal information

Group Facilitation to include:

  • Conduct/facilitate groups which address addiction awareness, relapse prevention, maintaining sobriety, dealing with cravings and high risk situations.
  • Co-ordinate the provision of health promotion groups by nursing staff.
  • Co-ordinate and monitor Full Time Volunteers, including day to day management of workload, social outings and informal and formal group work.

Organisational and Record Keeping Requirements:

  • Prepare reports, statistics and other information as required.
  • Ensure the Pass System is kept up to date.
  • Ensure the Service User Data Record Register is completed and kept up to date.
  • In conjunction with the Nurse manager manage referrals and arrange admissions.
  • Induct client to the unit, work with visiting GP’s, nurses etc to develop a support plan to limit the stay on the unit and get the client back to suitable accommodation.
  • Work with clinet to ensure they have access to basic entitlements such as medical cards, GP, dentist etc.
  • Liaise with a range of service providers both Voluntary and Statutory (referrals, move-on options, mental health and so on) in order to establish or improve services available to service users.
  • Liaise with clients external keyworkers to continue support while client is in the unit, ensuring there is a support plan congruent with external keyworkers care plan.
  • Adhere to care and case management principles.
  • Participate in the induction of Full and Part time Volunteers and be a key participant in the induction and ongoing training of new staff, relief staff, graduates, student placements and community employment participants.
  • Perform as a full team member supporting colleagues, participating in effective handovers and communicating promptly in order to ensure effective working relationship
  • Responsible for the achievement of goals as allocated from unit scorecard
  • Attend external/ internal meetings as required.

Note: This Job Description will be reviewed and updated in line with the needs of the work.

Requirements of all Dublin Simon staff:

  • Commitment to the purpose of Dublin Simon Community and to work within the values, policies and procedures of the organisation and in the context of current legislation and regulations
  • To participate in regular supervision with your line manager
  • To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Dublin Simon as a whole
  • To report any area of concern to your line manager in a timely manner
  • To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
  • Have a flexible approach to the work in response to organisational change, development and review of best practice.
  • Participate in and engage with a performance management programme.
  • Identify training needs with your line manager and participate in training opportunities appropriate to the role
  • To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager or Health & Safety Representative
  • To participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate
  • To undertake other duties as may be requested by the line manager from time to time
  • To undertake your work in a manner that is friendly, flexible and informal.

Person Specification:


  • A recognised third level qualification in a relevant discipline
  • The successful candidate will be required to complete a keyworking skills accredited course eg DCU training
  • Understanding of why people become homeless and the needs they have.
  • Understanding of mental health, addictions, domestic violence and other presenting issues.
  • Evidence of engaging in Key working
  • Experience of Group Facilitation
  • Three years experience working in a social care setting


  • Diploma in Addiction Studies
  • Knowledge of rights and entitlements of homeless persons.
  • Knowledge of the Dublin Homelessness sector
  • Has had training in facilitating groups
  • Practical experience of assessment, planned support, key working and advocacy with vulnerable people.
  • Experience of working in an Addiction Treatment Service

Core Competencies:

  • Commitment to providing the highest levels of quality service
  • Respect for the dignity of others
  • Openness to change
  • Commitment to best practice and professional development
  • Good Communication
    • Oral and aural
    • Written
    • Computer
  • Commitment to health & safety
  • Commitment to promoting choice, independence, health and well being
  • Ability to assist in assessments, care planning and review for individuals
  • Focused on outcomes
  • Ability to contribute to the prevention and management of challenging behaviour
  • Contributing to the protection of individuals
  • Advocacy
  • Committed to effective Professional Practice
  • Planning and organising
  • Analysis & problem solving
  • Initiative and taking responsibility
  • Ability to prioritise
  • Leadership
  • Influencing and negotiating
  • Resilience and positive outlook
  • Effective team working
  • Developing external relationships

Location: Dublin City, Amberley House, Gardiner St
Working Hours: 37.5 hours, 5-day liability, 25 days annual leave.

Apply for the position

Application due date: 14/12/2022
For queries relating to this position please telephone (01) 635 4860

General Info

Date Entered/Updated
24th Nov, 2022
Dublin City
Expiry Date
14th Dec, 2022