Crosscare: Housing Case Worker - Family Hub


Position Title: Housing Case Worker

The Employer:
Crosscare is the social care agency of the Dublin Diocese and is a registered charity.
Crosscare delivers services with a servant leadership ethos. Crosscare’s Homeless Services operate a range of residential services targeting adults & families experiencing homelessness. The services aim to move people out of homelessness and into homes of their own.

Location: Family Hub, Clonliffe Road

Work Schedule: Fulltime 7 day rota (including evening & weekends – Days)

Contract: Fixed Term 1 Year Contract

Salary: €31375

Reporting to: Project Leader/Deputy Project leader

The Role:

Essential Requirements:

  • Admit residents/families to the service, ensuring he/she is provided with a full induction and welcome
  • Complete a comprehensive assessment where required with an allocated case load of residents & to identify each individuals/families appropriate housing option.
  • Provide support to residents to establish tenancies by assisting them to identify suitable properties. This may include tasks such as searching relevant press publications and websites, contacting and visiting landlords and letting agencies.
  • Arrange and accompany residents/families to viewings of properties and support them in negotiating with landlords where appropriate. This will include ensuring that the property meets safety standards and is well maintained.
  • Assist residents & families to understand and complete their Housing Assistance Payment (HAP)
  • Assist residents & families to fully understand the conditions of their tenancy agreement and agreeing rents with landlords prior to taking up a tenancy.
  • Accompany the residents/families to the tenancy signing
  • Refer each client to appropriate tenancy sustainment programmes e.g. CLAN, Sli, Hail etc.
  • Have comprehensive knowledge of local facilities and support groups and to liaise with the key working team and broad range of external service providers including HSE, DCC, CPS, DOSP Community support groups, DRHE and other key stakeholders.
  • To identify blocks and barriers to residents, accessing suitable housing options and report on these as requested. Also to highlight external policies issues as they arise.
  • To keep detailed records of outcomes and numbers of individuals resettled as we are a target-based service.
  • To work effectively as part of a team and being open to reasonable requests from Project Leader/Deputy Project leader/key workers in order to ensure effective working relationships.
  • To cover the floor as required

Qualification Required:

  • Minimum Level 7 Degree (not component) Qualification awarded by the National Qualifications Framework (NQF) QQI e.g. Social Care, Social Studies, Social Policy, Social Science or Addiction Studies (full degree only).
  • Professional Diploma in Housing studies (level 8 awarded by IPA or 5 years employment in a directly transferable post plus DCU Homeless Intervention & Prevention course or DCU Care & Case Mgmt course.
  • 5 years employment in a directly transferable post plus Level 7 or 8 Addiction Studies component course and demonstrable professional development training as detailed below:
    TCI, Mental Health, First Aid/CPR/AED, PASS, Counselling, Motivational interviewing, ASIS &, HNA/ Case Management

Experience Required:

  • External candidates - A minimum of 1 year working in the area of homelessness & housing
  • Internal Candidates - A minimum of 6months relevant employment working in Crosscare homeless services.


  • Additional Requirements (be able to demonstrate in your application)
  • Good time Management and organisation skills
  • Knowledge of Rebuilding Ireland, Pathways to Home, HAP, Rent Supplement & HNAs.
  • Ability to work on a roster that includes evening and weekend work in a residential setting.
  • Awareness of the issues arising for residents/families moving into their own independent tenancy.
  • Experience of managing complex and challenging situation in a client based service.
  • Knowledge of Children’s First & Child Protection.
  • Professional Qualification e.g. ICSH/CIH membership
  • Full Driving License


  • Competitive salaries
  • Generous annual leave
  • Additional leave for long service
  • Training and Development Programmes
  • Employee Assistance Programme
  • Digital Doctor Service
  • Competitive pension plan
  • Bike to Work Scheme

In Crosscare, we approach our work with an attitude of service, showing love, care and kindness in all interactions with others. We treat people with a level of respect they will remember long after our service and support have been received. We strive for excellence in everything we do. Our clients, young people and service users deserve it.

Application Process:

Please submit your CV and Cover Letter clearly stating which role you are applying for. Closing date for applications is January 3rd 2023
Please click here to apply.

Crosscare is an equal opportunities employer
Garda Vetting will apply to this role

General Info

Date Entered/Updated
24th Nov, 2022
Expiry Date
3rd Jan, 2023