Depaul: Case Management Worker - Family Homeless Action Team


Depaul believes that everyone should have a place to call home and a stake in their community. Our aim is to work with those who are socially excluded and marginalised by providing a quality led service in order to produce the best possible outcomes for those accessing our services. We strive to empower our service users to make choices and decisions about the way they live their lives. We work in partnership with central and local government, housing associations and other non-governmental organisations.

Depaul is an equal opportunities employer, we offer a standard 35 hour working week, generous leave entitlements and a pension scheme. We support all staff with regular supervision and core training.

Depaul wishes to recruit to the following role:

Case Management Worker

Fixed Term Contract, Full Time (35 hours)
Family Homeless Action Team - Dublin Southside
Salary €34,293.42 per annum

1. Role

This role offers a fantastic opportunity to be a member of a multi-disciplined team using holistic approaches to support Depaul service users. The role will involve supporting single individuals and families who are homeless or at risk of homelessness in Dublin. Workings as a part of the Homeless Action Team, providing case management for households in homeless services and/or at risk of homelessness, to help them address their housing needs.

2. Key Areas of Responsibility

Main Tasks

  • To work with clients placed in various homeless Temporary Emergency Accommodation assess their needs by using the Depaul Toolkit, with the aim of resettlement.
  • To work jointly with the Homeless Placefinders/ HAP Unit of the Dublin Region Homeless Executive, local Estate Agents, landlords to swiftly secure the rental of long term properties.
  • To work directly with service users by using a Case Management approach to achieve the best outcomes and be able to access other relevant wrap-around supports needed for client’s progression.
  • To develop and maintain robust, effective working relationships with other agencies, using an interagency approach.
  • To ensure that all clients information is recorded and stored as required (OTIS data base/ PASS/ other records) and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
  • To advocate and empower clients to overcome various barriers they encounter, liaise with teams from various services, support clients to maintain their present accommodation and exit homelessness to more stable and suitable accommodation, desirable within the private rental market.
  • To liaise with DCC Allocations and other agencies in relation to details of the households. Advocate for suitable, long term accommodation with post-resettlement support as required.
  • To accompany clients for external appointments, prepare them for viewings etc.
  • To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes. Support management with delivering regular internal reports.
  • In case of crises intervention to provide visiting support to families and individuals placed in emergency homeless accommodation.
  • To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
  • To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
  • To manage referrals to the service, in line with the service’s objectives and aims.
  • To support the managers in reviewing the delivery of the service in light of the agreed Depaul Ireland KPIs and the requirements of external funders.
  • To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.

Other tasks

  • To adhere fully to the Health & Safety Responsibilities, appropriate to the role especially in relation to lone working.
  • To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.

General Responsibilities

  • To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
  • To participate fully in meetings within Depaul and with external services, under the direction and support of the Line Manager.
  • To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
  • To participate fully in all training, as required by the Organisation.
  • To adhere to all Depaul Human Resources Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct.
  • To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.

The above list is not exhaustive; additional areas of responsibility maybe added over time and flexibility to cover for other staff roles is required from time to time.

3. Person Requirements

  • Social Studies /Case Management Accredited Qualification (essential)
  • At least one year of working, as a case manager with service users with complex needs and co-ordinating support plans for service users. (Essential)
  • DCU Certificate in homelessness prevention and intervention (Desirable)
  • At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
  • At least one year work experience of using Cloud applications, such as Salesforce (Desirable)
  • Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
  • A clear understanding of the case management approach (essential)
  • Experience in outreach or tenancy sustainment capacity (desirable)
  • Experience in working with families (desirable)
  • An understanding of why people become homeless or may be at risk of homelessness and the issues they present with
  • An understanding of the Housing Led/First Strategy and familiarity with the Pathways to Home Strategy of the DHRE
  • Excellent communication skills - both verbal and written and electronic (including statistical and qualitative reports).
  • Ability to be a flexible and work in a variety of settings, with a variety of teams.
  • An ability with work collaboratively with other agencies (both statutory and voluntary), be able to demonstrate an excellent work ethic.
  • An ability to (and understanding of how to) advocate on behalf of the service users
  • An understanding of the statutory and voluntary sector services available to homeless people and/or people with substance misuse issue.
  • Ability to work according to the principles of Harm Reduction and Low threshold work.
  • Excellent organisational skills and communication skills.
  • An understanding of the health and safety issues, especially in regard to lone working
  • An ability to show initiative and develop solutions to problems


  • Respect for the values and beliefs of Depaul and its founding partners
  • A commitment to and an understanding of equal opportunities and diversity issues
  • A commitment to high standards of Health and Safety good practise.
  • Commitment to the provision of quality standards of services for service users,
  • A level of independence, self-motivation

Online Application Procedure:

Please download and complete the application form available on the employment page of our website

For more information, please contact Human Resources:
Tel: 00 353 1 453 7111 or e-mail

Closing date for all applications: 9th December 2022 @ 5:00pm


Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

  • We celebrate the potential of people
  • We put our words into action
  • We aim to take a wider role in civil society
  • We believe in rights and responsibilities

If you choose to work for Depaul we offer:

Comprehensive induction – all new staff are provided with a robust induction and probationary period to equip you with the knowledge and tools you need to carry out your role.

Exciting training initiatives – we have extensive training courses staff can avail of, here are just a few

  • Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
  • Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
  • Online learning resources within Depaul’s award nominated online learning platform, Moodle.
  • Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid

Support – We have a supervision model that means you will receive one to one time with your line manager on a 4-6 week basis. The purpose of supervision is to have a holistic approach; it is not just about supporting you to reach your goals and potential it is also about your wellbeing. It is encouraged to be a two way process, so you have opportunity to feedback to your manager about how supported you feel.

Expolink - We understand it can be difficult for you to bring sensitive workplace issues to our attention. We also recognise that giving you the opportunity to report your concerns to an independent organisation, whilst protecting your identity, may make it easier for you to speak up.

HSF Health – Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. this includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.

Employee Assistance Programme (Spectrum Life) – EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial

information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.

Enhanced terms and conditions – 35-hour working week, 25 days annual leave plus 10 statutory holidays, occupational sick pay, occupational maternity pay, income protection insurance and contributory pension. Both annual leave and occupational sick pay increase with length of service.

General Info

Date Entered/Updated
23rd Nov, 2022
Expiry Date
9th Dec, 2022