Depaul: Housing Officer


Depaul believes that everyone should have a place to call home and a stake in their community. Our aim is to work with those who are socially excluded and marginalised by providing a quality led service in order to produce the best possible outcomes for those accessing our services. We strive to empower our service users to make choices and decisions about the way they live their lives. We work in partnership with central and local government, housing associations and other non-governmental organisations.

Depaul is an equal opportunities employer, we offer a standard 35 hour working week, generous leave entitlements and a pension scheme. We support all staff with regular supervision and core training.

Depaul wishes to recruit to the following role:

Housing Officer

Castle Street Office, Dublin City Centre
Permanent Post
Salary €35,594.50 per annum
Full time post of 35 hours per week on a hybrid model

1. Role:

Depaul is a values-led organisation working with a number of services throughout the Republic of Ireland and Northern Ireland. In this role, the post-holder will support new DHA tenants in establishing and maintaining their tenancies as well as providing housing and maintenance supports to existing tenants.

2. Key Areas of Responsibility:

Property Handovers:

  • Attend property handovers with Housing Development Manager
  • Take meter readings and arrange for transfer of utilities from DHA to tenant
  • Collect keys
  • Insure property
  • In the lead up to the handover, seek nominations from the local authority in whose area the property is located
  • Notify Depaul services of upcoming vacancies and seek nominations to put forward to the relevant local authority

Tenant Sign-ups:

  • Interview prospective tenants and determine any support needs that he/she may require
  • Ensure relevant supports are put in place – i.e. Housing First, SLI etc
  • Calculate rent to insert in Tenancy Agreement
  • Draw up Tenancy Agreement and run through this with tenant to explain the respective responsibilities of both parties
  • Arrange for Tenancy Agreement to be signed
  • Also provide the tenant with the Tenants’ Handbook
  • Assist tenant in completing Rent Supplement and Household Budget forms, or Standing Order
  • Register tenancy with the Residential Tenancies Board (RTB)
  • Assist tenants with ordering furniture and, where necessary, allow access to the property for furniture delivery
  • Deliver pre-tenancy training

Rent Control:

  • Rent setting and annual rent reviews
  • Import rent payments onto Affinity data base
  • Send out quarterly rent statements
  • Monitor rent payments on a monthly basis
  • Chase up tenants where arrears occur
  • Rent reports for HDM/Board of Trustees

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.

3. Person Requirements:

  • A minimum of 2 years working in the social and voluntary housing sector or similar environment (Essential)
  • A full driving licence and use of a car (Essential)
  • A relevant housing qualification would be a distinct advantage (but not essential)
  • A minimum of 1 year of regular use of IT systems with a good proficiency in Excel, Word & databases (Essential)
  • An ability to work both independently and as part of a team (Essential)
  • Knowledge of the benefit system including Rent Supplement, RAS and Exceptional Needs Payments (Desirable)
  • Experience in working with other support providers i.e. Housing First & SLI (Desirable)
  • Understanding of why people become homeless or may be at risk of homelessness and the issues they present with, particularly in relation to substance misuse (Desirable)
  • Respect for the values and beliefs of the DP and its founding partners (Essential)
  • A commitment to and an understanding of equal opportunities and diversity issues (Essential)
  • A commitment to high standards of Health & Safety good practise (Essential)
  • Commitment to the provision of quality standards of services for tenants (Essential)
  • Independent and self-motivated (Essential)

Online Application Procedure:

Please apply though our online application process on the vacancies page of our website – our job description with the full details of the role will be available to review.

For more information, please contact Human Resources:
Tel: 00 353 1 453 7111 or e-mail

Closing date for all applications: Friday 7th October 2022 @ 5:00pm

Panels will be formed from which future vacancies may be filled


Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?

We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:

  • We celebrate the potential of people
  • We put our words into action
  • We aim to take a wider role in civil society
  • We believe in rights and responsibilities

If you choose to work for Depaul we offer:

Comprehensive induction – all new staff are provided with a robust induction and probationary period to equip you with the knowledge and tools you need to carry out your role.

Exciting training initiatives – we have extensive training courses staff can avail of, here are just a few

  • Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
  • Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
  • Online learning resources within Depaul’s award nominated online learning platform, Moodle.
  • Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid

Support – We have a supervision model that means you will receive one to one time with your line manager on a 4-6 week basis. The purpose of supervision is to have a holistic approach; it is not just about supporting you to reach your goals and potential it is also about your wellbeing. It is encouraged to be a two way process, so you have opportunity to feedback to your manager about how supported you feel.

Expolink - We understand it can be difficult for you to bring sensitive workplace issues to our attention. We also recognise that giving you the opportunity to report your concerns to an independent organisation, whilst protecting your identity, may make it easier for you to speak up.

HSF Health – Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. this includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.

Employee Assistance Programme (Spectrum Life) – EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.

Enhanced terms and conditions – 35-hour working week, 25 days annual leave plus 10 statutory holidays, occupational sick pay, occupational maternity pay, income protection insurance and contributory pension. Both annual leave and occupational sick pay increase with length of service.

General Info

Date Entered/Updated
21st Sep, 2022
Dublin City
Expiry Date
7th Oct, 2022