West Limerick Independent Living: Service Coordinator

Service Coordinator


The Service Coordinator is responsible for coordinating Personal Support Services to individuals with disabilities and others who require assistants and support in their homes. Personal Support Services aim to support the self-care needs as well as the home and community living needs of an individual. The specific service will depend on the extent the individual wants to direct the service.


The Service Coordinator coordinates individualised care and support to people with disabilities and others so that they may continue to live in their homes and in the community. Personal Support Services may include transportation, house cleaning, personal care, providing meals, personal hygiene, and other health and wellness related activities.

The Service Coordinator is also responsible for managing and administering the Personal Support Service. The coordinator will maintain confidential client files, prepare and present reports and information as required. The Service Coordinator will manage and distribute resources effectively and will ensure that all Care and Assistance is provided in a caring and respectful way in keeping with all relevant policies and procedures of West Limerick Independent Living and relevant Care Standards.


1. Administer the Personal Support Service Program in order to ensure that the program is delivered in an appropriate, caring and respectful manner.

Main Activities

  • Ensure that care is provided according to all relevant policies, procedures and regulations
  • Ensure that Personal/Care Assistants are trained to administer the required care
  • Monitor and evaluate all tasks of the Personal/Care Assistants and the program
  • Monitor supplies and resources
  • Identify persons requiring Personal Support Service and client needs
  • Make recommendations for changes and improvements to the program, as required
  • Schedule work assignments with regard to Personal/Care Assistants training and experience
  • Discuss any concerns with the Manager

2. Coordinate Case Management

Main Activities

  • Coordinate appropriate care including other community resources, as required
  • Establish and maintain a current, accurate, confidential client reporting system
  • Provide information to other health care professionals, as required
  • Consult with family members and other supports to ensure that care is on-going and that all client needs are identified and met

3. Provide individualized Personal Support Service

Main Activities

  • Provide Personal Support Service to people with disabilities, and others in the community with identified needs
  • Provide Personal Support Service including general housekeeping, personal hygiene and transport clients to appointments and activities
  • Organize time and resources based on budgets the individual needs of clients
  • Manage any unanticipated events or unstable situations

4. Coordinate community resources and supports

Main Activities

  • Encourage clients and families to be involved in care, if appropriate
  • Encourage clients and families to take responsibility for care, if appropriate
  • Liaise with all family, medical and other resources, as required
  • Advocate on behalf of clients for additional service and resources, as required
  • Establish and maintain current, accurate, confidential files for each client
  • Educate clients, families and support systems about the Personal Support Service Program –what can be provided and when to access other resources

5. Perform other related duties as required



The Personal Support Service Coordinator requires knowledge of:

  • client assessment
  • proper home care techniques including house cleaning, feeding and personal hygiene
  • appropriate Personal Support Service interventions
  • services and resources in the community
  • staff and program management and evaluation
  • all relevant legislation, policies and practices
  • first aid, health and safety and CPR


The incumbent must demonstrate the following skills:

  • team building skills
  • supervisory skills
  • analytical and problem solving skills
  • decision making skills
  • effective verbal and listening communications skills
  • stress management skills
  • time management skills
  • human resources management skills
  • administrative skills
  • strong interpersonal skills
  • conflict resolution skills
  • well-developed organizational skills
  • excellent communication skills
  • demonstrate good decision making in dealing with safety and other medical issues

Personal Attribute

The incumbent must maintain strict confidentiality in performing the duties of Personal/Care Assistant Worker.

The incumbent must also demonstrate the following personal attributes:

  • possess cultural awareness and sensitivity
  • demonstrate sound work ethics
  • be consistent and fair
  • be compassionate and understanding
  • be flexible, adaptable and able to work effectively in a variety of settings
  • respect cultural differences
  • work independently with little supervision
  • work effectively as a member of a team

The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.

Contract length: Permanent

Salary: €38,000 p/a

Application deadline: 12/08/2022

Expected start date: 01/9/2022

Job Types: Full-time, Contract

To Apply: Please email info@limerickcil.com

General Info

Date Entered/Updated
27th Jul, 2022
Co Limerick
Expiry Date
12th Aug, 2022