Merchants Quay Ireland: Donor Care Administrator


MQI wishes to appoint a Donor Care Administrator as follows:

Purpose of Job: To deliver donor care excellence to MQI supporters and efficient and conscientious administrative support for the fundraising and communications department in order to help grow fundraising income.

Department: Fundraising & Communications

Reports To: Fundraising Manager – Donor Care and Compliance

The ideal candidate will have:

  • One year’s experience in a public-facing and/or administrative role
  • Excellent ‘customer service’ skills on telephone, in writing and in person
  • Experience in CRM database management
  • Excellent planning and organisational skills with a proven ability to multi-task and prioritise time and resources
  • Ability to work under pressure and maintain meticulous attention to detail and accuracy.
  • Excellent numeracy skills
  • Excellent and engaging written and oral communication skills
  • Excellent interpersonal skills with an ability to build relationships with supporters and colleagues
  • Proficiency in all MS Office Skills, especially Excel and Word
  • Proven ability to work independently within a team environment
  • Fluency in written and spoken English
  • Certificate in Fundraising is desirable
  • Education to Degree level or equivalent is desirable
  • Collaborative, enthusiastic and positive attitude; flexible and adaptable

Salary: €26,300.00 - €33,050.00

Contract: Permanent, Full-Time role

Hours: 39 hours per week, Monday to Friday

Location: Fundraising & Communications Dept, Head office, Merchants Quay, Dublin 8

If you are interested in applying for this position, please complete the attached application form and email to with a copy of your up-to-date CV by close of business 12th July 2022

Please ensure to include the following title in the subject line of your email ‘Application for Donor Care Administrator’.

Attachment Size
Job Description 132.43 KB
Job Application Form 187 KB

General Info

Date Entered/Updated
23rd Jun, 2022
Dublin 8
Expiry Date
12th Jul, 2022