Dublin Simon Community: Project Worker - Support Living Independently (Dun Laoghaire and South Dublin Areas)
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At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response, and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We are looking for client-focused, friendly and adaptable people to join our team. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision-making processes in the organisation.
About the job:
Location: Dun Laoghaire and South Dublin Areas.
Working Hours: Monday – Friday (9 am – 5:30 pm). 37.5 hours per week. 25 days annual leave.
On occasion, Evening hours may be required to meet the need of the clients as agreed with your service manager.
Contract type: full-time permanent.
As a Project Worker - Support Living Independently (SLI) you will provide timely interventions, assistance, and support to those who are moving from homelessness and require support in setting up their home. You’ll guide clients in both tenancy management and building supportive links in their local community, with an aim to progress them towards independent living. You will work as part of a team and report to the Service Manager.
- Develop, manage, implement, and review housing support plans for 15- 20 clients, which may be single persons, couples, and families with children, while working as part of a multi-disciplinary team, to achieve service and client’s targets.
- Drive and implement care and case management processes and protocols whilst lone working in client’s home. Carry out risk assessments and follow safeguarding protocols to vulnerable clients and children.
- Attend weekly team meetings, planning days, and function planning days
- Liaise and stay in regular contact with SLI coordinators, social housing providers, landlords, management companies and local authority area offices where during the visiting support period.
- Advocate on behalf of tenants, responding rapidly and providing practical aid in a crisis arising for the tenant.
- Assist the client with access to relevant services e.g., Housing Welfare, Estate Management, Social Welfare, Primary Care services, Treatment, and Recovery Services, and Rent sections.
- Provide emotional and practical support to service users who are leaving homelessness, at risk of homelessness, or entering homeless services. Work from strengths-based perspective to encourage resilience in service users and support them in feeling empowered.
- Facilitate clients to access housing, maintenance, and repair services information and advice of their rights and responsibilities.
- Facilitate clients to develop positive relationships with their neighbours with best practice and social inclusion model as the basis of this work.
- Review, with clients, tenancy agreements, and contracts, and them to organisations that assist with this such as Threshold and RTB.
- Facilitate clients to access mediation services, dispute resolution or anger management training, social welfare payments, other relevant financial supports, training, education, and employment schemes/ programmes, Citizens Information, Free legal Aid services, health and care facilities (GP, Mental and physical health services health, Family support services, Counselling/psychology services (clinical), Childcare and community-based education.
- Update clients with any tenancy legislation changes, and changes to the rent pressure zones that can directly impact their ability to upkeep their rent payments.
- Report and record any child protection issues to the DSC child protection officer if concerned, and liaise with relevant child protection services as directed.
- Record client caseload data and update regularly. Compile statistics, update PASS and Internal IT Systems.
- You will hold responsibility within your team as the representative for an organisational role, this can include matters such as petty cash, GDPR, or Health and Safety. Depending on your role, you may have to attend Organisational meetings as the representative for the team.
- Support Non-English speaking clients to access the Dublin Simon Sli Translation Service, ensuring that all clients have the clear and correct information, and can be understood.
- Support Clients to access both external and internal avenues of funding to assist those coming from homeless services to set up their new homes fully.
The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Dublin Simon Community.s
Minimum job requirements:
2 years’ experience working in a related social care setting, working with vulnerable clients
1-year experience as a project worker (case management, developing and implementing support/care plans)
1+ year working in Dublin Simon Community with experience of our services.
As well as:
- BA/BS degree in psychology, social care, addiction, counselling, youth work, community development, psychotherapy or similar.
- Understanding of why people become homeless and the needs they have.
- Understanding of supporting clients to settle into their new tenancies.
- Client-focused, solution-focused, adaptable, accountable, resilient individual.
- Experience developing strong relationships, with clients and stakeholders.
- Ability to support clients independently, within the support of a team.
Preferred job requirements:
- Experience of working in the community, with child/family support, and liaising with local authorities and/or other housing providers.
- Experience of lone working – Remote Working (hybrid model)
- Experience of Salesforce system and PASS system
- Awareness of addiction, treatment pathways, and services
- Experience of assessing clients' needs in their homes and signposting to community supports.
- Experience of mobile working in a visiting support capacity.
- Full driver’s license.
- Commitment to providing the highest levels of quality service
- Relating with respect and compassion
- Promoting diversity and equality
- Providing quality person-centered service
- Communicating effectively
- Resilience, positive outlook openness to change
- Maintaining a safe and secure environment
- Promoting health and wellbeing
- Promoting person-centered care
- Building working relationships
- Effective professional practice, planning, organising, and problem-solving.
Benefits to working with Dublin Simon Community:
- 5% matched contribution to your pension
- Paid Sick Leave Policy
- Paid Maternity Leave Policy
- Bike to Work Scheme
- Commuter Travel Tax Savers Ticket
- 1st-week Comprehensive Training
- Progression Opportunities
Please note, if you are unsure of any of the requirements, contact the Recruitment Team on (01) 6354860
Application due date: 23/01/2022
For queries relating to this position please telephone (01) 635 4860