Dublin Simon Community: Support Worker - Flexi Team

Dublin Simon Community

Are you someone with strong empathy and compassion? Are you an adaptable, flexible and resilient individual? Do you have the capacity to work in a busy, dynamic environment where you will need to be a strong team player and problem-solver, capable of taking your own initiative to get things done? Would you like the experience of working across a number of different services where you will have the opportunity to learn and grow? If so, we would love to have you on our team.

About us

At Dublin Simon Community, we are passionate about making home a reality. Our aim is to empower people to access and retain a home by providing housing, prevention, addiction treatment, emergency response and other targeted interventions, through advocacy and partnership. If you share our values and want to make a difference also, come talk to us at Dublin Simon Community. We’re looking for client focused, friendly and adaptable people to join our team. Dublin Simon Community has been awarded the Excellence Through People accreditation since 2012. This standard is achieved by organisations that have best practice Human Resource Systems in place, particularly in the area of staff training and development, communication, and staff involvement in the decision making processes in the organisation.

About the job

As a Support Worker on a flexible contract, you’ll have the opportunity to work across the full spectrum of services in Dublin Simon Community. You will be part of a large team of support workers who cover a variety of shifts across Emergency Services, Treatment Services and Housing Services and will report to the Flexi Service Manager. The Support worker role in the flexi team is an opportunity to gain frontline experience in a variety of services and many employees who have started on the flexible contract, have moved into support and project worker roles within one service. As well as our induction program, you will be provided with 10 training days throughout the year, ensuring you have the support and training to succeed in this role. You must be available to cover Day shifts, Night shifts and Weekends.


  • Support the project/key workers and management in the implementation of operational and strategic goals; following-up on support plan actions, supporting the service user to achieve their goals.
  • Building professional relationships of trust with all service users and residents. Treating all service users and residents with dignity and respect.
  • Completion of daily duties which may include assisting clients and supporting them around their mental and physical health, addiction issues, ensuring that physical needs such as bathing and washing clothing are carried out and general upkeep of building by cleaning.
  • To carry out all administrative duties such as: managing petty cash, record keeping (electronic), record keeping (paper), filing, answering queries via phone.
  • Ensure consistent handovers, diary, incident reports and follow-ups, in accordance with organisation policies.
  • Support the maintenance of each building to ensure the safety of and the service users / residents in that building, procedures relating to: fire safety, hazard management, building checks, sharps disposal and management of challenging behaviour.
  • Liaise with a range of service providers in the voluntary and public sectors (e.g. housing providers, health care professionals & social welfare). Establish and expand the services to meet physical and mental health needs.
  • Ensure services and projects are compliant with organisational policies, procedures and guidelines in the following areas: Fire Safety, Confidentiality, Child Protection, Data Protection, Admissions, Case Management and Disengagement.
  • Leader and mentor volunteers where appropriate

Note: The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Dublin Simon Community.


  • 11 Dublin Simon Community Projects in Dublin and 2 services in Co. Wicklow.

Working Hours:

  • Average of 150 hours per month (Days, Nights and evening Shifts). 25 days annual leave. Monday – Sunday liability.

What You Need:

  • QQ level 5 or NFQ level 6 in Psychology, Community Development, Counselling, Social Care, Social Work, Addiction, Mental Health or similar and 2-3 experience working in a social or caring setting .
  • BA/BS degree (level 7 or 8) in Psychology, Community Development, Counselling, Social Care, Social Work, Addiction, Mental Health or similar; with 9 to 12 months full time experience working in a care environment.
  • Client-focused, adaptable, accountable, resilient individual.
  • Excellent communicator, including record keeping and report writing skills, with the ability to advocate on the client’s behalf.
  • Understanding of why and how people become homeless and the needs they have.

Preferred qualifications:

  • BA/BS degree (level 7 or 8) in Psychology, Community Development, Counselling, Social Care, Social Work, Addiction, Mental Health or similar.
  • Health & Safety training
  • Full driver’s licence
  • Knowledge of accommodation services in the Homeless Sector
  • 12 months full time experience working in a care environment.
  • Experience of assisting in the implementation of care plans
  • Experience of working with vulnerable and disadvantaged groups.

Benefits to working with Dublin Simon Community:

  • 25 days annual leave
  • 5% matched contribution to your pension
  • Paid Sick Leave Policy
  • Paid Maternity Leave Policy
  • Bike to Work Scheme
  • Commuter Travel Tax Savers Ticket
  • 1st-week Comprehensive Training
  • Progression Opportunities

Please note, if you are unsure of any of the requirements, contact the Recruitment Team on (01) 6354860

Apply for the position

Application due date: 30/01/2022
For queries relating to this position please telephone (01) 635 4860

General Info

Date Entered/Updated
13th Jan, 2022
Dublin & Co Wicklow
Expiry Date
30th Jan, 2022