Camphill Communities of Ireland: Safeguarding and Protection Manager

Camphill Communities of Ireland (CCoI) are recruiting for:

Safeguarding and Protection Manager

Purpose of Post:

The purpose of this post is to provide management support within a function and to supervise staff within own remit.

Duties & Responsibilities

The position of Safeguarding and Protection Manager has responsibilities which include the following:

  • Enhancing and further developing management reporting systems and safeguarding data collection and developing this function within Safeguarding in conjunction with the National Safeguarding Office’s client information system.
  • Management of the administrative function ensuring adequate administrative support. Ensuring administrative functions are processed within deadlines and compliant with policy. This includes timely responses to referral by phone, email, post and through portal and management of records held by the department in compliance with GDPR and other relevant areas of legislation.
  • Monitoring of referral trends and outcomes within safeguarding and consistency of this data with comparable services / areas of the country. Collation of same in quarterly and annual report format
  • Oversee the department electronic file system; ensure social work staff have accurate data and are supported in regular electronic reviews of their systems.
  • Oversee maintenance and reporting on Safeguarding Training Records. Ensure administration staff are supported in promoting, inviting booking, and recording of training sessions and that professional staff throughout are aware of safeguarding training requirements.
  • Ensure accurate training log maintained.
  • Support administrative and professional staff in administrative liaison and collaborative relationship between the Safeguarding, internal and external stakeholders: including Designated Officers and administration within Section 38 and 39 agencies subject to the 2014 Safeguarding Policy and Designated Officers within HSE facilities as well as key multi-disciplinary HSE staff
  • Co-ordination and preparation of responses to SARS; FOI; Information Commissioner; Parliamentary Questions, Political Representations, Media Queries, Complaints, Appeals, HIQA queries and Complaints submitted by the office of Ombudsman while ensuring adherence to relevant legislative deadlines/HSE policy.
  • Provision of administrative support in relation to budgetary needs, complaints, complex cases, legal issues, and reports. Liaison as advised by professional staff with voluntary sector, advocates, private providers, and families
  • Ensure compliance on occasions required with S19 of Barring and Vetting Act.
  • Co-ordination, collation, and administrative assistance regarding matters such as: Operational Plans, Value Improvement Plans, Risk Register Audits, Control Assurance Statements.
  • Ensure administration support in minute taking for team and in inter-agency team meetings, set agendas, arrange, and provide management support/follow up on matters arising at meetings as requested by Social Workers including liaising with Principal Social Workers within the HSE Safeguarding Team.
  • To prepare reports and business cases as requested, including Power Point, Excel, and Management reports from anticipated Client Information System when in place.
  • Maintain a good understanding of internal and external factors that can affect service delivery including awareness of national and local issues that impact on own area and awareness of media campaigns by Safeguarding Ireland and impact of same on service.
  • Maintain relationships with key stakeholders to gather support for new initiatives.
  • Promote co-operation and working in harmony with other teams and disciplines.
  • Make decisions and solve problems in a timely manner and inform others of decisions that have implications for them, including Head of Services, PIC’s and Quality & Safety officers.
  • Gather information from a variety of sources and ensure decisions are in line with local and national agreements.

Human Resources / Supervision of Staff

  • Supervise and enable other administrative team members to carry out their responsibilities.
  • Review the conduct and completion of assignments of staff in accordance with the operational plan and expected quality standards.
  • Influence and contribute to the positive working environment among staff members, which facilitates effective working relationships.
  • Identify and agree training and development needs of team in conjunction with social work staff and design plans to meet needs.
  • Attend regular staff meetings and keep staff informed.
  • Keep in touch with workloads of administrative staff members to gauge levels of stress and morale in the team.

Change Management

  • Promote and participate in the implementation of change
  • Proactively identify inequities / inefficiencies in service administration and implement solutions to improve service delivery, in line with legislation and benchmarking against best practice structures
  • Embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring team knows how to action changes
  • Encourage and support staff through change process

Customer Service

  • Promote and maintain a customer focused environment by ensuring our Community Members with Support Needs (CMWSN’s) are treated with dignity and respect.
  • Seek feedback from CMWSN’s to evaluate service.
  • Appropriately manage contact levels and pathways for challenging CMWSN’s and family members.

Standards, regulations, policies, procedures & legislation

  • Contribute to the development of policies and procedures for own area.
  • Effectively discharge the day-to-day operations, including compliance with HSE Financial regulations and all HSE policies and procedures.
  • Assess and analyse compliance with National and EU legislative obligations, and national policies and procedures.
  • Ensure accurate attention to detail and consistent adherence to procedures and current standards within area of responsibility.
  • Maintain own knowledge of relevant policies, procedures, guidelines, and practices to perform the role effectively and to ensure standards are met by own team.
  • Maintain own knowledge of relevant regulations and legislation e.g., HSE Financial Regulations, Health & Safety legislation, Employment legislation, FOI Acts etc.
  • Pursue continuous professional development in order to develop management expertise and professional knowledge.
  • Have a working knowledge of the Health Information and Quality Authority (HIQA) Standards and other standards as they apply to the role for example, Standards for Healthcare, National Standards for the Prevention and Control of Healthcare Associated Infections etc. and comply with associated HSE protocols for implementing and maintaining these standards.
  • Support, promote and actively participate in sustainable energy, water, and waste initiatives to create a more sustainable, low carbon and efficient health service.

Qualifications, Knowledge & Experience

  • A minimum of a Level 8 on the QQI Framework - BA in Social Care Studies or equivalent relevant qualification in Health or Social Care or in a relevant professional discipline. Nursing, Psychology, Behaviour Support Speciality
  • Have satisfactory experience in an office under the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act 2004 at a level not lower than that of Grade IV (or equivalent).
  • Demonstrate depth and breadth of knowledge of and experience in process mapping and operational management of data systems and databases including but not limited to National Incident Management System, Complaints Management System, Community Service Portal, Business Intelligence Unit/QlikView, Share File.
  • Demonstrate depth and breadth of significant experience of managing business processes within an acute hospital or community healthcare setting (e.g., finance, HR, information governance, process management and change management) and significant/demonstrable experience in accounts and generation of associated reports.
  • Demonstrate depth and breadth of experience of working in health or social care services in a post that has involved the generation and management of complex sets of data quality metrics, quality data, regulatory and/or compliance data and quality management process mapping, data analytical software operation/maintenance and tools to support reporting.
  • Demonstrate depth and breadth of experience of managing competing priorities and deadlines, where the ability to analyse and interpret information to make decisions quickly and accurately is required, as relevant to the role.
  • Demonstrate depth and breadth of experience of leading, managing and motivating staff within a team to function effectively.
  • Demonstrate depth and breadth of experience in dealing with internal and external auditors and audit processes and working knowledge of HIQA and Mental Health Commission Frameworks as they apply to the regulation of health and social care services.
  • Demonstrate depth and breadth of experience in dealing with and developing relationships with key third parties including State Claims Agency, National Quality & Patient Safety Office, Health & Safety Authority, HIQA.
  • Demonstrate a track record of managing a high-performance operational team.

Professional Knowledge & Experience


  • Experience in quality management and document control systems.
  • Excellent MS Office skills to include, Word, Excel, and PowerPoint.
  • Knowledge and experience of using an email system effectively e.g., Outlook, Lotus Notes.
  • Knowledge of community health services and the wider health service structures including a good knowledge of HSE reform.
  • Knowledge and understanding of key HSE policies and procedures as relevant to this role.
  • An understanding of budgetary expenditure and monitoring same.
  • Knowledge and understanding of Human Resource policies and procedures.
  • A basic knowledge of National Financial Regulations as relevant to the role.
  • Knowledge and understanding of delivering effective and efficient business management systems and services.
  • Knowledge and understanding of compiling data and producing detailed reports as relevant to the role.

Details of the Role:

Salary Scale: Grade VI €48,000 - €59,000 (Depending on Experience)
Location: Head Office Ladytown, Naas, Co Kildare W91 W26T, attendance at other locations as appropriate.
Duration: Fulltime 40 hours - Permanent
Closing date: 12.00 noon on Wednesday 15th December 2021

Candidates shortlisted for interview will be contacted by Friday 17th December 2021 for immediate interview.

Please send all applications to: Caroline Orford at

Please note all posts are subject to Garda Vetting & Reference checking.

Camphill is an equal opportunities employer

Attachment Size
Job Description & Specification 565.95 KB
Application Form 1.55 MB

General Info

Date Entered/Updated
21st Oct, 2021
Naas, Co Kildare
Expiry Date
15th Dec, 2021