Depaul: Case Management Worker

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Depaul believes that everyone should have a place to call home and a stake in their community.  Our aim is to work with those who are socially excluded and marginalised by providing a quality led service in order to produce the best possible outcomes for those accessing our services.  We strive to empower our service users to make choices and decisions about the way they live their lives.  We work in partnership with central and local government, housing associations and other non-governmental organisations.

Depaul is an equal opportunities employer, we offer a standard 35 hour working week, generous leave entitlements and a pension scheme.  We support all staff with regular supervision and core training.

Depaul wishes to recruit to the following role:

Case Management Worker

Fixed Term Contract, Full Time (35 hours)
Family Homeless Action Team - Dublin Southside
Salary €
33,621.00 per annum

1. Role

This role offers a fantastic opportunity to be a member of a multi-disciplined team using holistic approaches to support Depaul service users. The role will involve supporting single individuals and families who are homeless or at risk of homelessness in Dublin. Workings as a part of the Homeless Action Team, providing case management for households in homeless services and/or at risk of homelessness, to help them address their housing needs.

2. Key Areas of Responsibility

Main Tasks

  • To work with clients placed in various homeless Temporary Emergency Accommodation assess their needs by using the Depaul Toolkit, with the aim of resettlement.
  • To work jointly with the Homeless Placefinders/ HAP Unit of the Dublin Region Homeless Executive, local Estate Agents, landlords to swiftly secure the rental of long term properties.
  • To work directly with service users by using a Case Management approach to achieve the best outcomes and be able to access other relevant wrap-around supports needed for client’s progression.
  • To develop and maintain robust, effective working relationships with other agencies, using an interagency approach.
  • To ensure that all clients information is recorded and stored as required (OTIS data base/ PASS/ other records) and in line with Data Protection regulations and Depaul’s Confidentiality Policy.
  • To advocate and empower clients to overcome various barriers they encounter, liaise with teams from various services, support clients to maintain their present accommodation and exit homelessness to more stable and suitable accommodation, desirable within the private rental market.
  • To liaise with DCC Allocations and other agencies in relation to details of the households. Advocate for suitable, long term accommodation with post-resettlement support as required.
  • To accompany clients for external appointments, prepare them for viewings etc.
  • To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes. Support management with delivering regular internal reports.
  • In case of crises intervention to provide visiting support to families and individuals placed in emergency homeless accommodation.
  • To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
  • To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
  • To manage referrals to the service, in line with the service’s objectives and aims.
  • To support the managers in reviewing the delivery of the service in light of the agreed Depaul Ireland KPIs and the requirements of external funders.
  • To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.

Other tasks

  • To adhere fully to the Health & Safety Responsibilities, appropriate to the role especially in relation to lone working.
  • To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.

General Responsibilities

  • To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul.
  • To participate fully in meetings within Depaul and with external services, under the direction and support of the Line Manager.
  • To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
  • To participate fully in all training, as required by the Organisation.
  • To adhere to all Depaul Human Resources Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct.
  • To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.

The above list is not exhaustive; additional areas of responsibility maybe added over time and flexibility to cover for other staff roles is required from time to time.

3. Person Requirements

  • Social Studies /Case Management Accredited Qualification
  • DCU Certificate in homelessness prevention and intervention (Desirable)
  • At least one year of working, as a case manager with service users with complex needs and co-ordinating support plans for service users. (Essential)
  • At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
  • At least one year work experience of using Cloud applications, such as Salesforce (Desirable)
  • Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
  • A clear understanding of the case management approach (essential)
  • Experience in outreach or tenancy sustainment capacity (desirable)
  • Experience in working with families (desirable)
  • An understanding of why people become homeless or may be at risk of homelessness and the issues they present with
  • An understanding of the Housing Led/First Strategy and familiarity with the Pathways to Home Strategy of the DHRE
  • Excellent communication skills - both verbal and written and electronic (including statistical and qualitative reports).
  • Ability to be a flexible and work in a variety of settings, with a variety of teams.
  • An ability with work collaboratively with other agencies (both statutory and voluntary), be able to demonstrate an excellent work ethic.
  • An ability to (and understanding of how to) advocate on behalf of the service users
  • An understanding of the statutory and voluntary sector services available to homeless people and/or people with substance misuse issue.
  • Ability to work according to the principles of Harm Reduction and Low threshold work.
  • Excellent organisational skills and communication skills.
  • An understanding of the health and safety issues, especially in regard to lone working
  • An ability to show initiative and develop solutions to problems


  • Respect for the values and beliefs of Depaul and its founding partners
  • A commitment to and an understanding of equal opportunities and diversity issues
  • A commitment to high standards of Health and Safety good practise.
  • Commitment to the provision of quality standards of services for service users,
  • A level of independence, self-motivation

Online Application Procedure:

Please download and complete the application form available on the employment page of our website

For more information, please contact Human Resources:
Tel: 00 353 1 453 7111 or e-mail

Closing date for all applications: 26th October at 9:00am.

General Info

Date Entered/Updated
13th Oct, 2021
Expiry Date
26th Oct, 2021