Dublin Simon Community: Recovery Manager - Clonskeagh, Dean Swift & Aftercare services
To lead and develop strategic and operational requirements to deliver a low threshold Recovery, Aftercare teams in order for clients to progress from homelessness towards independent living.
Core Job Requirements:
- Deliver high quality, safe and effective services in the Clonskeagh, Dean Swift & Aftercare services.
- Develop, implement, deliver and review strategic and operational projects in line with the Dublin Simon Community Strategic Plan. Implement all aspects of the Service Level Agreements for the service. Manage interdependencies ensuring the seamless delivery of objectives and targets.
- Enhance the dignity and integrity of those who use our services by facilitating, developing and implementing participation and development initiatives.
- Implement and strengthen systems and structures within the services, such as Care and Case Management, CRA/CBT practices to ensure comprehensive and accurate assessment of people’s needs and strengths, identifying required interventions and developing and implementing a support plan while delivering an integrated and seamless continuum of care.
- Implement Quality Standards appropriate to the services through robust and effective systems and structures, ensuring continuous review and improvement, particularly in the areas of new initiatives, team development, systems implementation, Policy, Procedure, Process and Practice improvement and benchmark against best practice standards. Review and audit regularly, changing as required when new evidence becomes available.
- Lead and manage staff, Volunteers, CES setting clear targets, facilitating effective team dynamics to ensure teams are performing to their maximum potential.
- Provide a high standard of service ensuring client satisfaction as it pertains to services and a prompt resolution to complaints using the organisation processes and participate in the organisation client’s satisfaction survey following up on any corrective actions arising from it.
- Develop and deliver the annual scorecard for the service in line with the organisational strategy and new developments.
- Perform all relevant administration including monthly budget reviews, service stats, donor reports, CEO reports and scorecard updates.
- Ensure the physical buildings are maintained to a safe standard and initiate necessary improvements/ repairs as appropriate and in line with budget.
- Ensure monitoring and reports are produced and submitted to funders at agreed times and assist the Senior Manager Therapeutic Services with future funding submissions.
- Develop and maintain positive and mutually beneficial relationships with the HSE, DRHE, and other stakeholders and organisations working in the area of addictions and homelessness, including compliance with all relevant reporting requirements
- Ensure compliance with all policies, procedures and guidelines and review and update these regularly and implement improvements based on best practice. Ensure Health and Safety and lone working policies are adhered to.
- Implement recommendations from the Research carried out on the Aftercare service and all other recommendations on service improvement and development across Aftercare, Clonskeagh and Dean Swift
- Ensure weekly team meetings and two weekly client case review meetings take place in an efficient and effective manner.
- Monitor the use of PASS and participate in audits as required. Assist teams with the use of the new PASS (PASS 2.0) and lead the introduction and rollout of the 360 Client database when this is finalised and ready for use
- Regularly engage with and build a professional relationship with clients treating them with dignity and respect ensuring the values of the organisation are upheld through initiatives.
- Participate with the Clinical Governance and Therapeutic Services Management Team in demonstrating excellence in the delivery of an integrated and seamless Continuum of Care system and actively participate as part of Dublin Simon’s wider management team to develop innovative responses to strategic requirements.
- Ensure ongoing regular communication between the services and the local community to develop and maintain positive relationships with neighbours and other key stakeholders, in line with good practice and policy, and implementing the ‘Good Neighbour’ Policy
- Work with the Senior Manager Therapeutic Services and Human Resources to forward plan, recruit, motivate, induct, supervise and performance manage staff, volunteers and CE staff.
- Ensure that work is completed within agreed budget, effective utilisation and distribution of resources, ensuring regular monitoring and control. Ensure all costs are controlled without compromising standards and service delivery.
- Participate in the on-call rota as per On-call Policy
- Participate in regular supervision, support and performance appraisal with line manager and facilitate this with own team members
Requirements of all Dublin Simon staff:
- Commitment to the purpose of Dublin Simon Community and to work within the values, policies, and procedures of the organisation and in the context of current legislation and regulations
- To participate in regular supervision with your line manager
- To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within Dublin Simon as a whole
- To report any area of concern to your line manager in a timely manner
- To show reasonable flexibility in relation to hours of attendance to meet the needs of the work. Work during unsocial hours may be required.
- Have a flexible approach to the work in response to organisational change, development, and review of best practice.
- Participate in and engage with a performance management programme.
- Identify training needs with your line manager and participate in training opportunities appropriate to the role
- You are responsible for managing health & safety standards in your service in line with Dublin Simon Community Policies, Procedures & Guidelines
- To participate in the efficient flow of information within the organisation by sharing and seeking the information as appropriate
- To undertake other duties as may be requested by the line manager from time to time
- To undertake your work in a manner that is friendly, flexible, and informal whilst being professional
- A recognised third level qualification in a relevant field (Social Care, Psychology, Addiction Studies)
- Evidence of ongoing continuous professional development.
- Knowledge of Homeless Addiction Services
- Understanding of why people become homeless and the needs they have.
- Addiction and Harm Reduction Initiatives.
- Mental Health and Wellbeing.
- Relevant government strategies and legislation.
- Knowledge of Quality Management Systems and processes
- Min 2 years experience in homeless services and working with vulnerable and disadvantaged groups.
- Record keeping and report writing.
- Experience of working in the addiction field.
- Health & Safety training
- Addiction Studies
- CRA/ CBT
- Management Training
- Developing, implementing and evaluating action plans.
- Project Planning and Management.
- 2 years managerial experience
- Finance including management of budgets
- People management and supervision
- Leadership and Motivation of others
- CRA/ CBT models.
- Group Facilitation.
- Commitment to providing the highest levels of quality service
- Respect for others
- Accountability and Responsibility
- Commitment to Practice and professional development
- Good Communication; oral and aural and written
- Computer Skills
- Commitment to health & safety
- Promoting choice, independence, health, and well being
- Needs assessment, care planning, and review for individuals
- Focused on outcomes
- Contributing to the prevention and management of challenging behaviour
- Contributing to the protection of individuals
- Experience with/Knowledge of Quality Management Systems
- Commitment to effective Professional Practice
- Planning and Organising
- Analysis & problem solving
- Initiative and taking responsibility
- Influencing and negotiating
- Resilience and positive outlook
- Effective team working
- Developing External relationships
Location: Dublin City, Cope Street.
Working Hours: Monday to Friday – 37.5 hours, Approx. 25 days’ annual leave.
Application due date: 27/06/2021
For queries relating to this position please telephone (01) 635 4800