Family Carers Ireland: Quality & Safety Officer

Family Carers Ireland

Quality & Safety Officer

(Open to Public Competition)

About Us:

Family Carers Ireland is the national charity supporting over 500,000 family carers across the country who dedicate their lives to caring for loved ones such as children or adults with physical or intellectual disabilities, frail older people, those with palliative care needs or those living with chronic illnesses or addiction.

We provide a range of services and supports for family carers through its 22 resource centres nationwide.

About the Role:

Family Carers Ireland wish to make the following appointments;

Role: Quality & Safety Officer

Reporting to: Quality & Safety Manager

Location: Family Carers Ireland, Market Square, Tullamore, Co. Offaly. In line with Covid-19 guidelines, the successful candidates may also be required to work from their home in the short term.

Contract Duration: Permanent

Hours per week: Full time - 37 per week. The normal working hours are 9 am to 5.30 pm (Monday to Thursday) and 9 am to 5 pm (Friday).

This role will provide support to the Quality and Safety function within Family Carers Ireland. The purpose of the role is to embed a culture of continuous quality improvement within the Organisation by streamlining current systems and supporting their implementation within the Organisation. The role will also provide support to colleagues in developing quality improvement programmes at local level and reviewing / monitoring the progress within the Organisation. The individual will also communicate with and provide reports to external agencies in relation to quality within the Organisation.

Duties & Responsibilities:

The Quality & Safety Officer will be responsible for the following:


  • Performing a range of duties including the provision of support to the Quality and Safety Manager in the following areas:
    • Direction and support to centres with the interpretation & implementation of legislation and standards;
    • National analysis / trending and management of the Organisation’s Incidents, Complaints & Safeguarding Concerns;
    • Liaison with local and national HSE offices in relation to the management/close out of:
      • Complaints;
      • Incidents.
    • Liaison with local FCI offices on management/close out of incidents/complaints
    • National monitoring of safeguarding action plans submitted to the HSE Safeguarding and Protection Team/Tulsa
    • Liaison with the local offices on Safeguarding compliance;
    • Completion of Internal Audits & provision of support to staff completing internal audits;
    • National analysis, monitoring and trending of internal and external audit report findings;
    • Q&S Administrative Support around monitoring the management of the following:
      • Training Certification
      • Staff HR Documentation
      • ID Badges
    • Completion and analysis of Customer Satisfaction Surveys and follow up on issues raised;
    • Monitor completion and planning /trending of:
      • FCI Client Monitoring Calls;
      • Staff Competency Assessments;
      • Care Plan and Risk Assessments.
    • Respond to queries in a timely manner and assist staff with any enquiries;
    • Compile reports for internal meetings as required;
    • Promote a culture of continuous quality improvement in the organisation;
    • Act as designate for the Q&S Manager at internal and external meetings.

Systems and Databases

  • Data entry onto various software systems (Family Carers Ireland Software).

Performance Management

  • Participate in the Organisation’s Performance Management programme.

Policies & Procedures

  • Adhere to the Organisation’s policies and procedures.

Other Duties

  • Undertake other duties as may be required and assigned by the Organisation from time to time.

Role Criteria:

The ideal candidate will have the following shills and attributes:

  • Must be educated to a Diploma Level in a Heath Care/Quality & Safety related field;
  • At least 1 years’ experience working within a Quality & Safety Department;
  • Previous experience working in the Homecare/Social Care sector an advantage;
  • Experience working with IT Information systems is essential;
  • Advanced MS Office skills, especially in MS Word, Excel, PowerPoint and Outlook;
  • Fluency in English; written and verbal;
  • Excellent Communicator;
  • Strong facilitation and presentation skills
  • Skilled in Project Planning/Management;
  • An ability to multitask and have excellent attention to detail;
  • Exceptional organisation and planning skills with the ability to manage multiple projects to deadlines and keep stakeholders informed;
  • Flexibility in attitude and approach to the job;
  • Strong and pleasant character;
  • A willingness to help out other colleagues;
  • A strong work ethic is essential;
  • Full drivers licence with access to own car;
  • Ability to meet internal and external deadlines;
  • Awareness of confidentially and sensitive nature of the work and ability to work in a highly confidential environment;
  • A willingness to learn and a desire to implement a culture of continuous quality improvement within the organisation;
  • Must be a self-starter.

Application Process

Applicants are invited to submit their up-to date CV and cover letter to no later than Thursday, April 15th 2021.

Family Carers Ireland is an Equal Opportunities Employer

General Info

Date Entered/Updated
1st Apr, 2021
Remotely / Tullamore, Co Offaly
Expiry Date
15th Apr, 2021