The Iveagh Trust: Estate Manager

The Iveagh Trust

Estate Manager

Ref EM001

The Iveagh Trust is the longest established provider of social housing in Ireland, building sustainable communities since 1890.

Today, the Trust provides over 1,600 units of accommodation across Dublin, offering a range of housing options including supported housing for older people, the Iveagh Hostel for homeless men and general needs housing for families.

The Trust now wishes to add to the Housing Management Team by recruiting a full-time Estate Manager.

Position: Estate Manager

Reference: EM001

Reporting to: Director of Housing

Hours: 39 hours per week*
*(working alternate weekends and some bank holidays on a rota basis).

Contract: Permanent

Probationary Period: 6 months

Staff Benefits: The Iveagh Trust offers excellent terms and conditions of employment.

Pension: Membership of a Defined Contribution pension scheme following successful completion of the probationary period.

Travel: The post requires use of a car for business purposes. The applicant must have a full clean driver’s license. Mileage allowance operates.

The role:

An Iveagh Trust Estate Manager is a unique role, combining that of property manager with that of community manager and “good neighbour”. With over 130 years of tradition in the role, an Estate Manager is the face of the Trust for the communities we serve and plays a critical role in the Iveagh Trust commitment to build communities.

The role involves:

  1. Managing all aspects of designated Iveagh Trust developments
  2. Delivering excellent service to tenants
  3. Maintaining and developing the Iveagh Trust ethos of community-building

Principal tasks & responsibilities:

The list below indicates the main duties and responsibilities of the post and is not exclusive of any other tasks or functions that it would be reasonable to expect the post holder to perform.

Property Management

  • Overall responsibility for the management of designated developments to include the physical, social and community aspects of life on an Iveagh Trust estate.
  • Ensuring the highest standards of property management.
  • Oversee the general safety, cleanliness, upkeep and presentation of the estate.
  • Direct and supervise caretaking staff in cleaning common areas, refuse collections, minor repairs and general upkeep of Estates
  • Log repair requests electronically through the Trust’s housing management software.
  • Manage repairs, maintenance and refurbishment programmes as required.
  • Work with Iveagh Trust departments and contractors to ensure the estate is well-maintained and repairs are dealt with quickly and professionally
  • Liaise with residents to ensure any maintenance issues are dealt with.
  • Inspect properties annually and when they become vacant and report on their condition.
  • Manage void surveying and turnaround with Property Management Department.
  • Deal effectively with emergencies such as flood, fire, lift breakdowns etc that may occur.
  • Ensure that the Iveagh Trust’s Health and Safety Policies and Procedures and other Policies are adhered to at all times
  • Provide written monthly reports on property management activities.

Tenancy Management

  • Collect rents using computerised system, prepare cash for collection and balance takings at end of rent session.
  • Meet with prospective tenants to show properties, explain terms of occupancy, provide local information and sign tenancy agreement.
  • Deal with all tenants in a courteous, discreet and helpful manner at all times
  • Investigate complaints, disturbances and breaches of tenancy and resolve problems tactfully, diplomatically and courteously.
  • Provide regular reports on Estate issues.
  • Attend meetings as required, sometimes out of hours.
  • Work with Housing Department in the response to arrears issues, anti-social behaviour and engagement with RTB processes.

Community Development

  • Welcome tenants to the community and help them integrate and settle in.
  • Foster a sense of community and belonging, getting to know each tenant, and providing a point of contact for them.
  • Work with Iveagh Trust Departments and nominated agents to deliver a programme of activities and events for residents.
  • Develop relations with the wider community and agencies working in the local area.
  • Identify needs and work collaboratively to find solutions to community issues.
  • Represent the Trust at events and meetings as required.

Required Experience and Attributes:

  • Experience of residential property management, facilities management, social housing management, or analogous area.
  • Understanding of social housing system and/or RTB legislation.
  • Excellent people skills, helpful and empathetic attitude
  • Computer literate with knowledge of Microsoft Office.
  • Full clean driving licence
  • Ability to manage staff
  • Good written and communication skills including report writing
  • Be willing to attend training courses

Full training and induction will be provided

Desirable:

  • Relevant qualification
  • PRSA licence
  • Other relevant skills or experience (trade, etc)

Applications to:

Applications must include the job reference code: EM001

Please send an up-to-date CV along with cover letter outlining your suitability for the post to:

Mr. John Mahony
Director of Housing
The Iveagh Trust
Bull Alley Street
Dublin 8
 

Or, by email to: hr@theiveaghtrust.ie

Closing date for applications is: Monday 5 February 2021 at noon.

Replies only to selected interviewees.

The Iveagh Trust is an Equal Opportunities Employer.

General Info

Date Entered/Updated
13th Jan, 2021
Region
Dublin
Expiry Date
5th Feb, 2021