Sophia Housing Association: Relief Support Workers

Sophia Housing Association




Job Title: Relief Support Worker – Sophia Housing

Location: All Dublin projects with a specific interest in our Donabate service
Reporting to: Project Manager
Contract: Relief
Hours: As and when required

About Sophia:

Sophia is a national organisation, who has been supporting people as they emerge from homelessness since 1997. Responding to the ever-growing need in Ireland Sophia now directly supports 477 adults and 433 children.

Sophia is a niche service provider for two reasons; Firstly, it sees the provision of home of one’s own as the primary response to homelessness and the intervention that Sophia is exclusively focused on. Secondly as an Approved Housing Body, its core mission is to provide homes for individuals, couples and families who not only need a home but also present with other support needs.

Sophia recognises that homelessness can have a traumatic impact on people and that services need to be designed and delivered in a trauma informed way.

Job Purpose:

You will work with families, couples and individuals coming from homelessness, helping staff in managing their caseload in busy projects by assisting in the key working of individuals, carry out assessments and care plans and regularly liaising with other agencies/authorities on behalf of the service users as part of covering staff on annual leave or sick leave. The role includes evenings, weekends and sleepover shifts.

Key Responsibilities:

  • To have regard for the objectives and ethos of Sophia Housing Association.
  • To work as a member of the Support Team under the supervision of the Project Manager.
  • To attend team meetings and to participate in training as required.
  • To work in a holistic way with Family Members and Single Persons as appropriate to their housing management and personal needs.
  • To provide practical home support to tenants when required.
  • To provide resettlement preparation as required.
  • To liaise with appropriate local crèche facilities.
  • To plan for and assist families and single persons as appropriate with their move on from the Projects.
  • To liaise and work effectively with relevant personnel in Sophia Housing, and other relevant agencies; e.g. Local Authority, Health Board etc.
  • To set up and maintain appropriate records of the work with Tenants and the work of the Project.
  • To ensure Tenancy Agreement is understood by tenants and to attend tenancy meetings when required.
  • To co-operate as appropriate with research and evaluation of the service.
  • To implement Policy and Procedures within the service.
  • To participate in responding to emergencies within the Projects as required.
  • To share administrative duties within the Team; e.g. Rent Collection, Petty Cash, etc.
  • To promote tenant involvement in the development of the Projects.
  • To check on the maintenance of the properties within the Projects.
  • To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager.
  • To undertake other work that may be assigned to you from time to time.

Person Specification

  • Working towards or in receipt of a degree in Social Care/Social Science/Applied Social Studies or related discipline i.e. addiction, social work, psychology
  • A minimum of one years’ experience working with this client group would be desirable
  • An understanding of the issues affecting people who are homeless
  • Knowledge around child protection issues, mental health issues and addiction
  • The ability to work on own initiative
  • Proficient IT Skills and knowledge with a database
  • Excellent interpersonal communication skills both verbal and written are essential.
  • To have excellent report writing and record keeping skills

Application Process:

Please forward a Cover Letter and CV to

The closing date for receipt of applications is Friday, October 30th 2020.

General Info

Date Entered/Updated
15th Oct, 2020
Expiry Date
30th Oct, 2020