ALONE: Support Coordinator – CHO 1 (Area F)

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Support Coordinator – CHO 1 (Area F)

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through coordinated support, befriending and support, Telephone Befriending with supports, social prescribing, housing with support, co-living, and the application assistive technology. We have more than 1,200 volunteers and 100+ homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

The role will be based in CHO 1 (Cavan, Donegal, Leitrim, Monaghan, Sligo), initially working primarily in Co Donegal and is responsible for managing a comprehensive caseload in and across all care settings. The Support Co-ordinator is required to provide access to appropriate supports and to advocate for services for older people to enable and empower them to age well at home. This role will focus on ALONE’s Support Coordination, Social Prescribing, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training and support.

The role is almost entirely conducted outside an office environment and requires mobile working and the ability to efficiently plan your day.


  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
  • Carry out comprehensive assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services.
  • Build strong referral relationships with statutory and non-statutory agencies across CHO 1 (Area F).
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • You may be required to undertake additional duties or tasks as required.

Skills and Background

  • A self-motivated person who is committed to ALONE’s mission is essential.
  • The ability to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills.
  • Previous experience working with Volunteer engagement, older peoples’ services or in social care is desirable
  • Previous experience in recruitment and training of staff or volunteers.
  • Good computer literacy, with experience of using case management systems, is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills

General Requirements for all ALONE staff:

Work to enable older people to remain at home with quality of life and independence. Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. Keep all records, data and reports up-to-date and make these available upon request. Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate.

Our core values are Compassion, Honesty, Effectiveness and Innovation

Further Details

  • Fulltime position (35 hours Monday – Friday)
  • Regular travel is required with this role with flexible working arrangements to facilitate this. Full driving licence and access to a car is essential.
  • Induction and training will be carried out on commencement in Dublin 8 for one month.
  •  The salary scale offered for this position is €27,000 to €34,000 depending on experience with an excellent working environment.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with ALONE, the role and your availability to

Closing date for applications is the 3rd April 2020

ALONE is an equal opportunity employer.

General Info

Date Entered/Updated
12th Mar, 2020
Co Donegal / Mobile
Expiry Date
3rd Apr, 2020