ALONE Services: Support Coordinator (CHO7)

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Support Coordinator – ALONE Services, Area CHO7, County Kildare

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home. This role will focus on ALONE’s Support Coordination, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training and support. The area covered is County Kildare. (CHO 7).

Our Head Office location is in Dublin 8 however much of the time is spent outside the office, as the majority of this job is mobile working and planning your own days.


  • Manage and lead the response to complex case management issues including, but not limited to; emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
  • Where necessary, carry out a comprehensive assessment and person centred support planning with older people to ensure that all aspects of the older person’s circumstances are supported and that any risks are mitigated.
  • Grow referrals and raise awareness of ALONE’s services in County Kildare.
  • Maintain and develop working partnerships with key stakeholders in the community, voluntary and statutory sectors to further develop ALONE’s model of support for older people.
  • Work closely with the services manager in the delivery of services to the Health Service Executive Service Level Agreement including regular reporting, strategic planning and performance in service delivery for older people,
  • Provide support to the Volunteer Support Officer as required in the recruitment, training and support of volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services.
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
  • You may be required to undertake additional duties or tasks as required.

Skills and Background

  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals and groups, is essential.
  • Previous experience in social care settings is desirable.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

General Requirements for all ALONE staff:

  • Work to enable older people to remain at home with quality of life and independence.
  • Work professionally and confidentially and in line with ALONE’s rights and evidence based approach.
  • Keep all records, data and reports up-to-date and make these available upon request.
  • Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate.

Our core values are Compassion, Honesty, Effectiveness and Innovation

Further Details

  • Fulltime position (35 hours Monday – Friday)
  • Regular travel and remote working is required with this role with flexible working arrangements to facilitate this.
  • Induction and training will be carried out on commencement in Dublin 8.
  • The salary scale offered for this position is €27,000 to €34,000 depending on experience with an excellent working environment.
  • Regular travel and remote working is required with this role with flexible working arrangements to facilitate this.
  • You must have ownership of a car and full driver’s license.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to Closing date for applications will be 27th March 2020

ALONE is an equal opportunity employer.

General Info

Date Entered/Updated
11th Mar, 2020
Kildare / Mobile
Expiry Date
27th Mar, 2020