LGBT Ireland: LGBT Service Development Officer (Part-Time)

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LGBT Ireland

LGBT Service Development Officer

LGBT Ireland is a national charitable organisation which provides support services to Lesbian, Gay, Bisexual, and Transgender (LGBT+) people and their families. Informed by the issues and experiences raised through our frontline services we also provide training and advocacy supports to enhance the visibility, inclusion and rights of LGBT+ people living in Ireland.

About the LGBT Ireland’s Services:

LGBT Ireland provides several frontline services for LGBT+ people and their family members.

  • The National LGBT helpline and online chat support is a volunteer led service providing confidential, non-judgemental support and information on a range of issues relating to sexual orientation, gender identity and gender expression.
  • The organisation also provides face to face support through our monthly peer to peer support groups. Each group provides a safe space for people going through a similar experience to access non-judgement peer support.
  • In partnership with TENI, LGBT Ireland manages the Gender Identity Family Support Line, providing confidential listening support to family members of Trans people.
  • While our dedicated website provides a host of information on LGBT+ topics, local services and supports.

Purpose of this Post:

This post offers an exciting opportunity to consolidate and develop LGBT Ireland’s frontline services through building the capacity of our nationwide team of volunteers to promote and expand the services we offer at local level.

The post holder will be responsible for undertaking a review of LGBT Ireland’s existing National Quality Standards to ensure they are in line with current best practice and will coordinate the change management process to implement any recommendations arising from this review. The successful candidate will also play a key role in linking with other relevant organisations and professionals to increase awareness and uptake of our services.

Structure of this Post:

This is a half time role (2.5 days per week) on a nine-month contract, with scope to expand the role beyond nine months, subject to funding.

The post holder will report directly to the CEO.

The key roles and responsibilities will include:

  • Overall co-ordination, development and review of LGBT Ireland’s services in line with the needs of the service users and best practice.
  • Ensure adherence to all relevant legislation, regulations and best practice standards.
  • Ensure all relevant service policies and procedures are in place and are regularly reviewed.
  • Deliver participatory training to volunteers to build their capacity to engage with local stakeholders to raise awareness and increase the uptake of our services.
  • Provide support to the local volunteer coordinators including organisation and facilitation of the coordinators’ quarterly forums.
  • Provide support to the DLP, with risk assessments and child safeguarding statements.
  • Ensure that the data management system used by frontline services is in line with current Data Protection legislation and relevant policies.
  • Liaise with funders, ensure service and reporting standards are met as per SLAs.
  • Participate in opportunities to promote the work of the organisation externally.

Person Specification

Essential Qualifications

  • A minimum of level 7 qualification in a relevant social care area as recognised by the QQI.

Essential requirements for the role are:

  • Ability to demonstrate a genuine interest in and knowledge of LGBT+ issues
  • Ability to work in a developing and dynamic voluntary organisation
  • Ability to be responsive, flexible, creative, problem solve and deal with change
  • Excellent communication and interpersonal skills
  • Ability to lead, co-ordinate and motivate volunteers
  • Ability to work as part of a team
  • Excellent organisational and report writing skills and a competent IT user
  • Ability to take direction and work collaboratively

The salary scale for this post ranges from €32,076 to €41,656, salary offered will be subject to experience.

How to Apply

To apply please email a covering letter and CV to

Closing date for applications is 5pm on Monday 23rd March 2020. Interviews to take place on Friday 27th March 2020.

For more information about this role or to find out more about LGBT Ireland please email

Pobal, HSE & Government of Ireland

General Info

Date Entered/Updated
10th Mar, 2020
Dublin 7
Expiry Date
23rd Mar, 2020