Client Services Coordinator

Cuan is a community-based cancer support centre dedicated to providing emotional, psychological and practical support to individuals and families affected by cancer. Cuan is currently seeking applications for a Client Services Coordinator to join our team on a twelve-month fixed term contract.

Job Title: Client Services Coordinator

Location: Cuan Cancer Support Centre, Knappogue House, Tullacmongan, Cavan

Working hours: 20 hours per week

Rate of remuneration: €22 per hour

Reporting To: Centre Manager

Purpose of the Role

To provide compassionate, client‑centred support to individuals and families affected by cancer through assessments, tailored support plans and facilitation of programmes.

Key Responsibilities

1. One‑to‑One Client Support

• Register new clients and conduct initial assessments during first engagement; develop and review support plans accordingly, ensuring all client information is handled with strict confidentiality.
• Manage client data records in a CRM system ensuring data protection compliance.
• Attend multidisciplinary team (MDT) meetings to review client progress, coordinate care and advocate for meaningful client engagement, ensuring clients feel heard and actively involved in decisions affecting their support.

2. Support Groups & Programmes

• Assist in designing, organising, promoting and facilitating support groups, educational workshops and wellness programmes.
• Recruit and engage clients in programmes; collect feedback and assist in programme evaluation and reporting.

3. Outreach & Information Services

• Represent Cuan at outreach events and information sessions as requested.
• Represent Cuan at NCCP (National Cancer Control Programme / Irish Cancer Society activities i.e. meetings, conferences, projects etc. as required.
• Liaise with external healthcare professionals (Oncology teams, palliative care, GPs, public health nurses, social workers) to support clients.
• Some flexibility is required on occasion where workshop, events, meetings etc. occur outside of normal working hours.

4. Administration & Coordination

• Maintain regular communication with the Centre Manager regarding any issues that arise in the day-to-day operation of the support services.
• Maintain accurate, timely input of all client interactions into CRM.
• Perform administrative tasks e.g. updating client database, updating participant lists for upcoming programmes, submission of reports to grant providers, manager etc.
• Produce or support reporting for internal review and compliance with best practice standards.
• Oversee and support Volunteers and ensure any issues are highlighted to Centre Manager.

5. Professional Development & Service Improvement

• Participate in training and CPD updates, remain current with cancer care guidelines and NCCP recommendations.
• Work with Centre Manager to optimise and maintain both current and new services, courses and programmes based on client needs and requests.
• Perform other duties appropriate to the role which may be required and agreed with the Centre Manager from time to time.

This list is not exhaustive but serves to reflect the nature of the duties included in the role. Given the nature of the organisation, the role is subject to change over time.

Person Specification

Essential Qualifications & Experience

• Allied Health Professional (e.g., Social Care, Psychology, Counselling) qualification.
• Minimum 2 years’ experience in a health or community care setting.
• Strong IT competence and practical experience working with a CRM or equivalent system.
• Excellent interpersonal, empathy, communication and organisational skills.
• Proven ability to work effectively within a multidisciplinary team.

Desirable Qualifications & Skills

• Awareness of the impact of cancer on individuals, families and communities.
• Knowledge of cancer care services and national policies.
• Background and/or experience in a charitable organisation.
• Management or programme facilitation qualifications or experience.

Personal Attributes

• Compassionate, client‑focused and with high resilience.
• Demonstrated initiative with a proven ability to develop, lead and execute ideas effectively.
• Strong attention to detail with the ability to effectively manage multiple tasks and priorities.
• To be flexible, adaptable and willing to contribute to the daily needs of the Centre as they arise.

How to Apply

To apply, please submit your CV and a cover letter detailing your interest in the role and relevant experience to mariabradycuan@gmail.com by 11th August 2025.