Galway Rape Crisis Centre: Frontline Staff
NAME OF EMPLOYER Galway Rape Crisis Centre
JOB TITLE Frontline Staff
NO OF HOURS Two days per week , Monday and Friday (9.30-17.30, 7 ½ hour day)
LENGTH OF CONTRACT Approx. 1 year (Maternity Cover)
GRCC is dedicated to providing a professional, caring and confidential counselling and support service for those in our community affected by sexual abuse and sexual violence.
We also work towards ending cultural and societal tolerance of sexual violence through advocacy, awareness raising and education programmes.
GRCC offers counselling to adults and adolescents impacted by sexual violence, therapeutic support to loved ones, and accompaniment and advocacy services.
GRCC’s Frontline telephone service is often the first point of contact for individuals seeking to engage with the centre. On any given day, Frontline staff may field calls from concerned individuals seeking support or advice for themselves or a loved one, professionals wishing to make a referral or seeking practical advice, or any member of the public who might wish to talk about issues relating to sexual violence. Frontline staff may offer ongoing telephone support to current or previous clients, or field enquiries about our accompaniment services.
Staff also offer and engage in Initial appointments with new adult clients, and may offer and engage in drop-in support sessions with clients on the waiting list as required and appropriate.
DUTIES AND RESPONSIBILITIES
- Answer Frontline calls and follow up as necessary
- Engage in Initial appointments with adult clients
- Engage in drop-in sessions with adult clients on the waiting list, as appropriate
- Field calls to GRCC’s business line and respond and follow-up as required
- Input client information to the GRCC database
- Liaise with counselling, accompaniment and support teams on issues pertaining to clients
EDUCATION AND EXPERIENCE
- A professional qualification in counselling/psychotherapy
- Professional accreditation with IACP or equivalent
- Practical experience of working as a psychotherapist in the field of sexual violence
- Experience of working clinically remotely i.e. telephone, online
- Working knowledge of Children’s First and child protection guidelines
- Clinical understanding of the impact of trauma on individuals and systems
- Capacity to respond appropriately to individuals in who may be in distress
- Commitment to the values and ethos of GRCC
- Ability to engage with all people from all backgrounds in a manner that is warm, respectful and trustworthy
- Proven experience of ability to work in a collaborative and mutually supportive way with colleagues and others
- Capacity for active listening and clear, warm communication
- Excellent organisational, prioritising and time management skills.
- Ability to deal with sensitive issues while maintaining confidentiality.
- Ability to multitask and prioritise competing demands.
- Enjoys working with people, is approachable, and warm and friendly
- Good IT skills
- Clear written and verbal communication skills with proficiency in English (written and spoken)
How to Apply
Please send a CV and cover letter to Deirdre Ronan, Clinical Director, Galway Rape Crisis Centre before 5pm Friday 21st October at 5pm. email@example.com