Administration Assistant

Location: Based in Age Action’s Office in Cork

Post: Administrative Assistant

Garda Vetting is required for this role

Responsible to: Regional Programmes Manager

Competencies: Experience of administration, Microsoft Office and IT would be essential. CRM database experience would also be advantageous. Strong organisational skills are essential along with a willingness to learn and adapt in a flexible role

About Age Action

Age Action is Ireland’s leading advocacy organisation for older people. Age Action works to ensure that older people’s voices are heard at the highest level of Government and that the lived experience of older people informs policy responses to their needs.

Age Action supports and advocates for equality and human rights for all older people.

Everything we do is based on a recognition of the diversity of identity and situation among older people and a concern for equality for all older people. In addressing ageing, our work includes a concern to influence perspectives on and responses to ageing. This pursuit of equality and human rights is underpinned by our work to promote ageing in place, life‐long learning, and health and wellbeing for older people, empowering them to live as active citizens.

Our work is driven by an organisation that is professional in its operations and lives out its values of dignity, participation, diversity, social justice, and professionalism.

The main duties and responsibilities are to assist in the following areas:

To support Age Action Programmes and General Administration throughout the organisation: Duties including:

• Dealing with enquiries from the public for all programmes via phone and email
• Maintaining clear records and work plans
• Minute taking and recording of minutes
• Working across different teams to support Development Officers and Managers
• General administration and office duties
• Maintaining CRM database of contacts and activities
• Petty Cash/Lodgements
• Support the reception desk when necessary
• Ensure compliance with all Age Action’s policies and procedures
• Maintain a flexible approach to all aspects of the job
• To attend meetings and training courses when necessary

Age Action currently runs the following programmes in the region:

1. Care & Repair

The Care & Repair Programme is a major part of providing key services for older people, especially those who are most disadvantaged. The aim of the programme is to enable older people to remain living in their own homes for as long as they wish in increased safety and comfort. Small repairs are provided by a team of trained volunteers and a register of local tradespersons is in place who can provide quotations on larger jobs

2. Getting Started

As part of the fight against digital exclusion and to combat digital literacy among older people, Age Action's Getting Started programme delivers training on computers, the internet and mobile phones to people over the age of 55. The programme addresses the challenges and barriers experienced by older learners. Volunteers are trained and supported to provide one-to-one tuition in a relaxed and non-formal learning environment. To date, the programme has trained over 43,000 people nationwide in hundreds of venues.

3. Volunteering

Volunteering is at the heart of our programmes at Age Action, supporting both Getting Started and Care and Repair. Our volunteer team support and train approximately 1000 volunteers annually. As volunteers give their time and effort for free, Age Action is committed bringing each volunteer on a journey, providing monthly training, ongoing support, and skills development opportunities. In recognition of the incredible difference volunteers make in the lives of those older people we serve, the volunteer team continually strive to improve the volunteer programme, ensuring internal processes align with international practice.

Conditions of Service

Salary: €28,840 based on a 35 hour working week

Contract Type: Fixed Term 12 months

Age Action practices a hybrid working model, combining office-based work in our offices and working remotely. Some travel may be necessary. Time off in lieu will be provided for any requirement to work outside normal office hours in the evenings or weekends.

How to Apply

• Please apply by submitting a CV and cover letter in word format, noting contact details for two referees by email to: recruitment@ageaction.ie
• Please quote reference AACRK23
• References will not be contacted without prior consent.
• The deadline for applications is 12 noon on Thursday 8th June 2023.
• Interviews scheduled for Wednesday 14th June 2023
• Informal enquiries are welcome to Jipe Kelly on 021-2067399.

Age Action is committed to equality, diversity and inclusion and we do not accept discrimination of any kind. We are keen to recruit colleagues with a range of experience, regardless of age, disability, gender, gender identity, race, religion or belief, sexual orientation, marital or civil partnership status or maternity status.