Pobal: Administrator – Early Years Business Systems and User Supports G2

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Pobal

Role: Administrator – Early Years Business Systems and User Supports

Directorate: Early Years Operations

Unit: Early Years Systems and User Supports

Grade: 2

Reporting to: Early Years Business Systems & User Supports Coordinator

Role Purpose/Summary:

To provide Service Excellence to our customers and colleagues by building a deep understanding of their needs, requirements and expectations and consistently meeting, managing and exceeding their expectations in a professional, courteous and respectful manner.

Early Years Business Systems and User Supports is a business unit that provides a range of management and support services in respect of Pobal’s

commitments across early year’s programmes. This role will provide administration support to the development, delivery and maintenance of the business systems and associated user supports; ensuring the processes are well managed and supported; and that product is effective and fit-for-purpose is meeting Pobal’s business needs and capability in providing excellence in service.

The key areas of work will include supporting the management of existing and transitioning programmes, user access and data integrity of EYP and PIP, assisting with the planning and execution support of UAT, and support of ongoing activities related to project management od service development workloads.

Our goal is to make our technology an asset that integrates seamlessly in our work, providing solutions that are key to our capability in providing service excellence and agility.

The Business Process and Systems Support Administrator will be a part of the team responsible for the delivery of the agreed programme of work on behalf of DCEDIY. The key areas of work will encompass the following main areas.

  1. Administrative support to multiple concurrent UAT coordination activities
  2. Administrative support to the BSUS team, workshop notes, actions etc.
  3. Process and procedure clarifications and updates in support of the Service Delivery Team
  4. Supporting programme development and implementation activities including programme readiness and master data administration supports
  5. User access reviews, audits, supporting documentation
  6. Data clean-up, documentation of process, learnings etc.

Please see Job Description and Person Specification attached below

Selection Process

Selection will involve short listing of applicants for interview based on the criteria for the position as outlined in the job description and person specification.

How to Apply

Please email completed application form, found on Pobal website Careers page to recruitment@pobal.ie

The closing date for applications for this role is 22nd October @5pm.

Pobal is an equal opportunities employer and welcomes suitably qualified applicants from all sections of society.

Attachment Size
Job Description and Person Specification 205.55 KB

General Info

Date Entered/Updated
13th Oct, 2021
Region
Dublin
Expiry Date
22nd Oct, 2021