Crosscare: Clinical Administrative Secretary (Part-Time) - Teen Counselling
Position Title: Clinical Administrative Secretary
Programme: Teen Counselling
Location: Currently Arran Quay (subject to change)
Work Schedule: Part-time - 21 hours per week – 3 day week
Salary: Band C (€27,000 - €38,250) Whole Time Equivalent
Contract Type: 12 Months Fixed Term Contract
Reports to: Project Manager
As a member of the administrative team, to ensure the smooth running of the Counselling Service so that adolescents and their parents can avail of the best possible service.
- Responding to telephone, postal, email and drop-in contacts, taking referrals, providing advice and guidance as necessary;
- Supporting duty Counsellors to process referrals on an ongoing basis, sourcing clarifying information when required;
- Maintaining a centralised data-base and waiting-list (salesforce);
- Liaising with assigned centre teams to manage intake of new clients;
- Communicating with clients and arranging initial appointments for designated centres;
- Ensuring counselling teams have access to all available client information;
- Supporting designated teams by ordering and maintaining office and household supplies.
- Visiting outreach centres as requested by Project Manager to provide essential support;
- Managing databases and providing management information as requested;
- Supporting the upkeep of the web-site;
- Working closely with the management team to streamline processes and to improve the client experience;
- Other appropriate duties which may be assigned by the Project Manager from time to time.
- Excellent telephone and people skills.
- Excellent IT skills: it is essential for this post that candidate is experienced with using databases and extracting reports from databases. A good working knowledge of Outlook, Mail Merge, and record keeping as well as day to day correspondence.
- Previous experience working in a similar administration role.
- The ability to maintain confidentially is of utmost importance
- Excellent interpersonal and communication skills
To apply for this position please send an up to date Cover letter and CV, highlighting in your CV where you meet the above requirements .
Send an up to date Curriculum Vitae with Cover letter to firstname.lastname@example.org stating clearly the position being applied for: Clinical Administrative Secretary
Closing date: Thursday 22nd April 2021 @ 5pm
Crosscare is an equal opportunities employer