Crosscare: Clinical Administrative Secretary (Part-Time) - Teen Counselling


Position Title: Clinical Administrative Secretary

Programme: Teen Counselling

Location: Currently Arran Quay (subject to change)

Work Schedule: Part-time - 21 hours per week – 3 day week

Salary: Band C (€27,000 - €38,250) Whole Time Equivalent

Contract Type: 12 Months Fixed Term Contract

Role Purpose: As a member of the administrative team, to ensure the smooth running of the Counselling Service so that adolescents and their parents can avail of the best possible service.

Reports to: Project Manager

The Role:


  • Responding to telephone, postal, email and drop-in contacts, taking referrals, providing advice and guidance as necessary;
  • Supporting duty Counsellors to process referrals on an ongoing basis, sourcing clarifying information when required;
  • Maintaining a centralised data-base and waiting-list (salesforce);
  • Liaising with assigned centre teams to manage intake of new clients;
  • Communicating with clients and arranging initial appointments for designated centres;
  • Ensuring counselling teams have access to all available client information;
  • Supporting designated teams by ordering and maintaining office and household supplies.
  • Visiting outreach centres as requested by Project Manager to provide essential support;
  • Managing databases and providing management information as requested;
  • Supporting the upkeep of the web-site;
  • Working closely with the management team to streamline processes and to improve the client experience;
  • Other appropriate duties which may be assigned by the Project Manager from time to time.

The Holder:
(Qualification/Skills Requirements)

Job skills/Experience:

  • Excellent telephone and people skills.
  • Excellent IT skills: it is essential for this post that candidate is experienced with using databases and extracting reports from databases. A good working knowledge of Outlook, Mail Merge, and record keeping as well as day to day correspondence.
  • Previous experience working in a similar administration role.

Personal Skills:

  • The ability to maintain confidentially is of utmost importance
  • Excellent interpersonal and communication skills

Application Process

To apply for this position please highlight in your CV where you meet the above requirements .

Send an up to date Curriculum Vitae with Cover letter to stating clearly the position being applied for: Clinical Administrative Secretary.

Closing date: 9am, Monday 8th March 2021

Crosscare is an equal opportunities employer

General Info

Date Entered/Updated
19th Feb, 2021
Expiry Date
8th Mar, 2021