Role: Process Improvement Specialist

Directorate: Social Inclusion and Employment
Unit: Programme Administration Support Unit
Grade: 3
Reporting to: Manager – Programme Administration Support Unit

About Social Inclusion and Employment Directorate

The Social Inclusion and Employment Directorate (SI&E) delivers high quality programme supports and grant management services. We are expert leaders in programme and funding management and the delivery of excellent and continuously improving services that meet the needs and expectations of our customers, users and partners. Through our services and supports we work to equip our partners to meet programme requirements and deliver programme outcomes and impacts.

Background

The Programme Delivery Unit (PDU) will lead the operational delivery of programmes from the beginning to the end of the programme lifecycle.

Each PDU will contain several programmes, grouped together thematically where possible. These Units will be made up of Manager(s), Development Co-ordinators, Administrators and Support Officers (if relevant) with skillsets and knowledge relevant to the Unit remit and functions to deliver a range of supports and services to organisations on behalf of Government Departments and Pobal. PASU supports that work within their remit.

PDUs and PASU will work together in developing and applying common methods and templates to standardise processes and procedures across the PDU’s. The PDUs will actively collaborate with other SIE Units and Pobal Directorates to deliver on the remit and to input on other relevant programme work that is led out by other Directorates. The PDUs will be committed to continuous service improvement and promoting service excellence.

This role is to assist in ensuring all processes and procedures are efficient, effective and applied in SI&E.

Role Purpose

The Process Improvement Co-ordinator is a specialist role to focus on the coordination of assigned policies, processes and procedures across SI&E and to bring an agile, consistent focus on our procedures.

The Process Improvement Co-ordinator supports the development and maintenance of procedures that are delivered across all PDU's, PFU's, Business Systems and PASU. The role will broadly cover the following areas:

• Quality Assurance
• Process Improvement
• Document Management
• Training
• Reporting
• Compliance

The responsibilities of the Process Improvement Coordinator outlined in the job description (attached) should not be regarded as comprehensive in scope and may be added to or altered as required, in line with business requirements.

There may be a requirement for the successful candidate to be agile and assist in supporting other areas of Social Inclusion and Employment in their role as a Process Improvement Coordinator. This may mean supporting other Team’s, for a time, where business needs dictate and as directed by the Management Team.

Please see Job Description and Person Specification attached below.

Selection Process

A shortlisting exercise will be employed. Eligible applications will be shortlisted according to how well the experience and skills as described by applicants match the needs of Pobal for this post. Those candidates whose applications, in the opinion of the review panel, appear best suited to the position will be short-listed for interview.

The complete job spec, application form and further information can be found on the Pobal website: Pobal Job Vacancies

Deadline for application: August 7th, 2025

Pobal is an equal opportunities employer and welcomes suitably qualified applicants from all sections of society.