CARI National Helpline: Team Leader and various posts


The following Information provides details on the position of National Helpline Team Leader with The CARI Foundation and the attributes that are sought in a successful candidate.

It comprises the Job Advertisement, Role of the Helpline Department, Application process, Job Description and Main Duties, the Person Specification and required competencies, the Terms and Conditions for the position and the screening and interview process.

Children at Risk Ireland (CARI)

CARI was set up in 1989 to care for children and adolescents affected by the issues of sexual abuse and support for family members and carers.  CARI provides the following services:

  • National Helpline
  • Child and Adolescent Therapy
    • Advice Appointments
    • Parental Support
  • Child Accompaniment Support Services (CASS)
    • Child Court Accompaniment and Support Service
    • Child Forensic Accompaniment Support Service
  • Outreach - Training and Prevention


CARI aims to provide a professional, child centered therapy and counselling service to children, families and groups who have been affected by child sexual abuse, to support and assist their recovery process.  We also aim to provide the most up to date education and information service for children, adults and professionals on the dynamics of child sexual abuse and to raise public and political awareness of these issues.


The Helpline service provide a comprehensive team approach of care, responding to callers who have concerns about child sexual abuse or sexualised behaviour. Experienced Helpline support workers provide information and advice to young people, parents, guardians and professionals. The Helpline serves as a gateway into other CARI services.

The CARI Foundation wishes to appoint the following:

National Helpline Team Leader (Part-time)


To apply, please submit an up to date CV and detailed cover letter outlining

  1. The qualifications that you have that makes you suitable for the role
  2. Why you are interested in the position, and
  3. A paragraph on what you think the helpline needs and how you will achieve it

Applications should be submitted by email with the Ref “Helpline Team Leader Application” to  Closing date for applications is 5pm on the 25th September 2019.


The Helpline Team Leader will direct and manage a team of staff in delivering a front line listening and support service. The role of the Helpline Manager is to oversee the development and delivery of the CARI National Helpline and to ensure the smooth running of same. The Helpline Team Leader will report directly to the Support Services Manager of CARI.  As a member of the management team, they will play a key role in achieving the goals of CARI’s Strategic Plan. Flexibility in terms of working hours is a requirement of this post.


  • To participate in strategic planning / development and implementation of work plans for the National Helpline
  • To manage the day to day running of the National Helpline
  • To promote the National Helpline to service users and service providers, to make links with relevant agencies and to develop the accessibility of the Helpline
  • To manage budgets for Helpline in co-operation with Financial Resources
  • To prepare reports for Board, management, and funders
  • To oversee the collection, inputting and reporting of all statistical information from the Helpline
  • To recruit and select staff and volunteers
  • To manage staff and volunteers including the planning and facilitation of regular team meetings and one to one staff support and supervision meetings
  • To provide back-up telephone support & supervision during the opening hours of the National Helpline
  • To supervise and deliver training of staff / volunteers as appropriate
  • To participate in the work of the management team
  • To be involved with delivery of training to service providers as appropriate

Please note other duties appropriate to the role as may be required from time to time.  This job description will be reviewed and updated in line with the needs and work of CARI

Applications should be submitted by email with the Ref “Helpline Team Leader Application” to  Closing date for applications is 5pm on the 25th September 2019.

CARI is a registered charity that provides therapy and support to children, families and groups affected by child sexual abuse. More information on our services and the positions below can be found on our website

CARI is currently recruiting for these positions. All roles are CE positions which entails working 19.5 hours a week  and requires the applicant to be in receipt of a social welfare payment for 12 months and be assigned an Intreo Officer.


(TRAINING PROVIDED) CE Position 19.5 hrs PW

  • The primary role is to raise awareness about CARI and the services it provides.
  • To participate in and promote the development of the service according to policies, protocols and guidelines as stated by the Management.
  • Contact relevant stakeholders to provide information and gather information about supports for children.
  • Organise and manage information exchanges between CARI and relevant stakeholders
  • To keep a clear, concise and accurate record of all correspondence, maintaining and adding to database.
  • To take responsibility for the keeping up to date with issues relating to child sexual abuse, including media reports and professional publications as well as current perspectives. Report findings to Manager/Team Leader and request PR response.
  • Generate ideas that would create awareness of the services CARI provide.
  • Reporting directly to your Manager/Team Leader. Provide weekly progress reports on work completed.
  • Any other task deemed suitable by your Manager/Team Leader,
  • To follow Child Protection Policies and Procedures

PA TO Therapy Department

CE Position 19.5hrs PW 

Successful applicant will manage

  1. Therapy Department  diary
  2. Case management minutes 
  3. Admin Work to include letters being sent out and Filing
  4. it also requires compiling stats and reports for Team Leader on excel
  5. and any other general office duties as required  .

Training will be provided but working knowledge of Microsoft Office especially Excel  would be an advantage


for our Child Accompaniment Support Service (CASS). CE Position 19.5hrs PW

This role involves supporting children who are witnesses within Criminal trials in Ireland, and their families. The role has three strands to it:

  1. Pre-trial preparation
  2. Trial Accompaniment, and
  3. Post-trial support

Duties include:

  • To help prepare children on a practical level by explaining the court procedure using age appropriate language.
  • To ensure all legal terminology is clarified for the family.
  • Arrange and accompany both the child and the family to the court in advance of the case.
  • To attend court with the child and their family for the duration of the trial.
  • To provide practical and emotional support to both the child and their family throughout the process.
  • To record all phone calls and meetings with clients and update all files.
  • To provide statistics on the service regarding phone call activity, meeting activity as well as a record on our referral history.
  • To manage and report on your caseload through case management and line management
  • To record all CASS activity to be reported back to the court team leader.
  • To have weekly case management with the court team leader. 
  • To attend regular supervision as arranged by the CASS Manager. 
  • And any other task issued by team leader relevant to the Court department.
  • To ensure all clients related materials are locked away at the end of each working day.
  • And any other task issued by team leader relevant to the Court Accompaniment Service

Department PA

CE Position 19.5hrs PW

Successful applicant will manage Department Diary

  • To Provide Full Secretarial Back-up To Line Manager
  • Order Stationary On a Monthly Basis
  • Maintain And Keep Stationary Cupboard Stocked
  • Ensure Post Leaves The Office On Time
  • To Assist With All General Office Duties As Directed By Line Manager
  • To Maintain And Keep Up To Date All Filling And Correspondence

Training will be provided but working knowledge of Microsoft Office especially Excel would be an advantage  for further information on our services

Please forward all CV’s to by Friday 27th September  2019

Expiry date: 


Date Entered/Updated: 

PDF icon CARI information pack257.14 KB