Threshold: Advice Worker x 3 & Administration Support x 3 - (CE Scheme)

Threshold

Threshold specialises in providing high quality advice and advocacy services for people experiencing housing problems in both the private rental sector and the social housing sector in Ireland.

We do this by:

  • Campaigning for suitable housing delivered on a rights base approach
  • Analysing existing problems and seeking innovative approaches and solutions through quality research
  • Providing independent advisory and advocacy services
  • Working in collaboration with others for those disadvantaged by the housing system

Advice Worker, Community Employment (CE) x 3

Purpose of job:

To work as part of a vibrant team, in a busy office environment, providing efficient and effective advice and advocacy services to people who contact Threshold with housing problems, with an emphasis on helping people to help themselves.

MAIN TASKS AND RESPONSIBILITIES

Working with service users

  • Establish full details of query
  • Explore with an advise caller of all options and their possible effects
  • Help caller choose course of action
  • Provide caller with accurate information using agency information resources
  • Support callers in taking action themselves
  • If appropriate, undertake follow-up work on behalf of caller, including advocacy and mediation or referral to other agency
  • Keep accurate records of work with clients

Development, training and administration

  • To keep up-to-date with information resources and technology and with relevant legislation, policies and practice
  • In consolation with other staff members, identify staff training and development needs
  • To contribute to Thresholds research and lobbying function; particularly by identifying queries which have wider implications
  • To attend training sessions
  • To participate in staff meetings
  • To maintain and develop links with other relevant agencies to share in the necessary administrative and domestic tasks (including updating information, filing, compiling statistics)

Skills Requirements

  • A level of basic IT skills to include Word and operation of a busy email account is essential
  • A commitment to customer service and willingness to help people experiencing housing problems
  • Communication skills both written and verbal
  • Team work
  • Commitment to learning and developing

Induction and ongoing training will be provided both in-house and externally.


Administration Support, Community Employment (CE) x 3

Purpose of Job: To provide essential administrative support to Threshold’s frontline housing advice and advocacy services for those renting, experiencing tenancy problems and at risk of becoming homelessness.

Reports to: CE Supervisor

MAIN TASKS AND RESPONSIBILITIES

Supporting Frontline Services

  • Providing administrative support to frontline advice and Tenancy Protection Service staff in assisting with the setting up, maintaining and closing off of cases on our client database.
  • Assist with any required paperwork and correspondence in relation to client cases.
  • Ensure client files are accurate and up-to-date.
  • Cover reception where required.
  • Assist with the handling of post.
  • Assist in the correct filing of documentation across the office and ensuring that paperwork is not left unattended
  • Any other relevant tasks

Policy, Legal, Communications and Research

  • Assist with periodic surveys of clients for campaigning, research and legal purposes.
  • Assist in the organising of and hosting of events such as annual report and other report launches
  • Maintain and update relevant mailing lists
  • Deal with enquiries by phone, email and other
  • Any other relevant tasks

Head Office including fundraising and HR

  • To support the fundraising team through the processing of post and donations received in response to campaigns.
  • Input donations to our donor database and update database where required.
  • Provide administrative support to HR administrator.
  • Share in the necessary administrative and domestic tasks (including updating information, filing, and compiling statistics) to assist head office support front line services.
  • Deal with enquiries by phone, email and other

Skills Requirements

  • Good Communication skills, both written and verbal
  • A good level of basic IT skills to include Word, Excel and Outlook.
  • Ability to follow instruction and act on own initiative
  • Commitment to learning and developing
  • Previous experience in using a client database is desirable

Please apply with Cover letter and CV to the CE Supervisor at Threshold, Susan Lewis email: CESupervisor@threshold.ie

Region: 

Dublin 7

Expiry date: 

07/03/20

Date Entered/Updated: 

07/01/20