Dublin Simon Community: Quality Officer

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The Opportunity

Are you an ambitious quality officer professional and do you want to develop your career within a supportive and dynamic organisation? At Dublin Simon Community we now have an opportunity for you to join us as Quality Officer. The Quality Officer will design and manage projects in areas where improvements are required including in relation to internal information management systems, processes and those resulting from external standards or legislative requirements. The Officer will also lead monitoring of compliance and reporting on performance against relevant internal and external quality standards, management processes and controls. The position involves substantial liaison with staff and volunteers across the organisation to support them to understand and satisfy requirements by providing recommendations for improvement, training, tools and techniques.

The Organisation

At Dublin Simon Community, we are working proactively to help resolve the biggest societal crisis of our time-homelessness. Our innovative services are all focused on making home a reality for our clients. We value community, excellence, innovation, respect and integrity and we incorporate these values into each service for our clients. While we provide supported temporary accommodation, we also provide a range of holistic services such as homeless prevention, medium to long term housing, addiction treatment, primary healthcare and other targeted interventions. Our employees are our strongest asset and we have been awarded the Excellence Through People accreditation for the past 7 years due to utilising the best Human Resource Management practices to demonstrate how much our employees are valued.

The Role

Working as Quality Officer in a professional role and environment, your core responsibilities include:

Project Management

  • Support identification and documentation of business requirements for proposed information systems
  • Lead the delivery of some projects by breaking them down into phases and work streams that can be managed in line with business priorities, goals and budgets;
  • Produce and maintain resource material, including system and user documentation and presentation and training materials;
  • Propose and manage projects for quality improvements in internal processes or approaches particularly with regard to the management information system. This includes evaluating electronic resources and software to improve the accessibility of information, quality of reporting and the delivery of services, operations and processes.
  • Develop and implement methods of building organisational capacity/infrastructure to support implementation of an effective Quality Management System. This includes project management of specific areas requiring improvement, ensuring all required documentation is in place, reviewed and up-dated as required, conducting pre-audits where necessary and communicating with all key stakeholders.


  • Promote a culture of compliance with internal control processes, policies, manuals and procedures and with external funder contractual obligations and quality standards.
  • Act as point of contact for staff and management with queries on Quality and associated requirements. In particular serve as team focal point for review of privacy impact assessments and data processing agreements.
  • Support services with the implementation of externally-accredited quality standards and relevant legislation particularly data protection.
  • Prepare and co-ordinate the organisation’s internal audit schedule.
  • Lead on some internal audit activities. This includes audit tool design, planning and carrying out audits, report writing, dissemination of results and follow-up with relevant managers to ensure understanding and effective implementation of recommendations.
  • Identify and train internal reps for some complementary internal auditing to replicate the conditions of an actual audit by external parties.

Records Management and Document Control

  • Monitor and apply organisational control system for development, review and control of policies, procedures, guidelines and forms. Report on updated documents reviewed against agreed schedule.
  • Monitor and report on the quality of clients’ records, both physical and electronic, to ensure that they are kept in accordance with organisational and funder standards. This includes education, policy development and audits of the organisation’s use of the Pathway Accommodation & Support System (‘PASS’) (client management) system as well as internal systems as these evolve.
  • Monitor and report on compliance with internal records management policies and procedures including application of retention schedules and use of shared network drives.
  • Monitor the review, updating and/or development of organisational or function-level policies, procedures and guidelines and review all such documents in accordance with the requirements of the document control procedure and those of external stakeholders where relevant.

Note: The duties listed in this job description are not exhaustive and you may be expected to perform other duties as are reasonable in the course of your work with Dublin Simon Community.

What You Need

  • The ideal candidate will have a degree or post-graduate qualification in a discipline such as Business, Information Management or Administration.
  • Two years’ experience working in any of the following settings: Quality Standards/Quality Management Systems/ Project Management / Compliance/ Regulatory.
  • Experience developing quality assurance policies and procedures or the ability to prove knowledge of quality assurance processes.
  • Experience designing and delivering internal audits.
  • Knowledge of, and commitment to, monitoring of current trends in technology and systems developments; must have excellent knowledge of Microsoft Excel and Microsoft Word.

What You Will Receive

  • Supportive colleagues & management team
  • Dynamic & diverse work environment
  • Competitive salary and benefits
  • Clear progression Opportunities

What To Do Now

If you are interested, please apply on the link on this page

Please note that we reserve the right to offer the position to a successful candidate prior to the deadline of receipt of applications and we advise that you apply early.

Dublin Simon Community does not require the assistance of recruitment agencies for this position. Any unsolicited CV’s from recruitment agencies will not be considered and may result in Dublin Simon Community not engaging with that recruitment agency in the future.

Location: Dublin City

Apply for the position

Application due date: 01/12/2019
For queries relating to this position please telephone (01) 635 4800


Dublin City

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